{"id":10062,"date":"2013-11-21T18:00:27","date_gmt":"2013-11-21T23:00:27","guid":{"rendered":"http:\/\/www.poweryourpractice.com\/?p=10062"},"modified":"2025-07-01T11:49:09","modified_gmt":"2025-07-01T11:49:09","slug":"characteristics-exceptional-health-it-vendor","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/characteristics-exceptional-health-it-vendor\/","title":{"rendered":"3 Characteristics of an Exceptional Health IT Vendor"},"content":{"rendered":"

With the passage of the HITECH Act<\/a> in 2009, the number of health IT vendors has skyrocketed as a result of a more technology-friendly healthcare environment. And although market competition has eliminated some, there are still plenty of vendors out there vying for your business.<\/p>\n

The number of options makes it difficult to decide which vendor is going to work well for your practice. But if you take these three vendor characteristics into account, the decision should be much easier.<\/p>\n

Using the Latest Technology<\/strong><\/h3>\n

No one wants do laundry on a washing board instead of a washing machine. Nor does anyone prefer to use dial-up Internet when wireless is a much faster alternative. So why would anyone want to sign up with a health IT vendor who isn\u2019t using the latest technologies?<\/p>\n

Cloud-based IT vendors offer numerous advantages over vendors who still rely on the client-server model. For one, cloud solutions are often cheaper at start-ups since they don\u2019t require expensive hardware and installation costs.<\/p>\n

Also, cloud-based vendors are usually better when it comes to keeping software up-to-date. The cloud allows them to make updates system-wide, so users are always using the latest versions. Client-server vendors can\u2019t offer upgrades as quickly and often have to charge a fee for them.<\/p>\n

In-House Engineering<\/strong><\/h3>\n

The healthcare industry’s newswires are constantly ablaze with stories about companies acquiring others<\/a> just to add another product to their software suite. For example, an EHR vendor acquiring a smaller practice management vendor to broaden their market reach.<\/p>\n

While there\u2019s nothing wrong with capitalism, merging solutions from different vendors can get sloppy. There are often gaps between the two solutions that can\u2019t ever be mended, leaving you with disjointed software.<\/p>\n

Health IT vendors that develop their own software solutions in-house have an advantage here. All solutions are created by the same development team, meaning they work seamlessly together from the beginning.<\/p>\n

Excellent Support Capabilities<\/strong><\/h3>\n

Even the most user-friendly EHRs take some getting used to, so it\u2019s important to look for a vendor that doesn\u2019t abandon you after installation. Any potential vendor should be able to produce a timeline<\/a> that shows approximately how long it will take to become fully acclimated to the new software. Then, they should help guide you along the process from beginning to end.<\/p>\n

The best vendors dedicate an implementation specialist to your practice. The specialist becomes the contact person during the implementation process, which creates a more personal relationship between the vendor and your practice.\u00a0 In addition to this, a good vendor will also supply demos and webinars for self-training.<\/p>\n

Live support is a handy tool to have available when you have software-related questions. Don\u2019t forget to ask the vendor how long it typically takes to resolve technical problems.<\/p>\n

Throughout the purchasing process, you\u2019ll see that all vendors put their best foot forward. The key is seeing through what they want you to see and getting to the issues that really matter to your practice.<\/p>\n","protected":false},"excerpt":{"rendered":"

With the passage of the HITECH Act in 2009, the number of health IT vendors has skyrocketed as a result of a more technology-friendly healthcare environment. And although market competition has eliminated some, there are still plenty of vendors out there vying for your business. 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