{"id":15591,"date":"2015-09-24T14:28:59","date_gmt":"2015-09-24T18:28:59","guid":{"rendered":"http:\/\/blog.carecloud.com\/?p=15591"},"modified":"2025-10-23T14:12:21","modified_gmt":"2025-10-23T14:12:21","slug":"3-best-practices-for-healthcare-consumer-billing-statements-that-are-more-likely-to-get-you-paid","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/3-best-practices-for-healthcare-consumer-billing-statements-that-are-more-likely-to-get-you-paid\/","title":{"rendered":"3 Best Practices for Healthcare Consumer Billing Statements [That Are More Likely to Get You Paid]"},"content":{"rendered":"

Effective billing statements \u2014 ones that increase the chances for prompt, full payment \u2014 are part art and part science. Statement colors, fonts, and a straightforward design can draw a greater response. There\u2019s also research that shows it\u2019s important to start with the healthcare consumer in mind (after all, the future of healthcare looks increasingly more consumer-driven<\/strong><\/a>).<\/p>\n

\u201cThe shift toward consumerism is huge in the healthcare industry,\u201d says Scott Sullivan, Account Executive of Partner Enablement at Emdeon, a company that processes 50 million statements every month. \u201cIn fact, the term \u2018patient\u2019 is increasingly shifting to \u2018consumer.\u2019\u201d<\/p>\n

<\/p>\n

With the proliferation of high-deductible health plans, primarily driven by the Affordable Care Act, consumers now pay an increasing share of their<\/p>\n

healthcare expenses. \u201cPreviously, the consumer\u2019s initial exposure to the financial side of healthcare was their co-payment.\u00a0Communication in both print and digital formats is clearly more important now,\u201d Sullivan says.<\/p>\n

Leara Wyckoff, Solution Consultant at Emdeon, says, \u201cWe have access to the latest tactics and a wealth of information on best practices.\u201d<\/p>\n

Effective strategies emerging from Emdeon research into what works well include:<\/p>\n

Best Practice #1: Send statements the way consumers want to receive them.
\n<\/strong>Ask consumers how they prefer to receive statements. Some will want a paper statement and others will respond better to e-mail. \u201cThere can be generational differences here,\u201d Sullivan said. Perhaps not surprisingly, focus group feedback shows Millenials tend to prefer digital statements and Baby Boomers favor paper statements in the mail. Also offer an e-mail opt-in on all paper statements to convert more people to digital formats.<\/p>\n

Best Practice #2: Be clear, concise and correct.
\n<\/strong>Clarity and simplicity are critical \u2014 any confusion and a consumer may call your staff for more information or, worse, just not pay. Create a legible statement that clearly lists doctor’s name, services performed, date of service, and other basic information. Wyckoff says, \u201cMake sure the amount the consumer should pay is set apart in a visibly obvious way, and use unique fonts, colors, and capitalization for section headers of the statement.\u201d<\/p>\n

Best Practice #3. Provide a range of payment options.
\n<\/strong>People are more likely to pay when a statement offers their preferred method. \u201cEnsure you\u2019re displaying all of the ways a patient can pay their bill, whether<\/p>\n

in person, over the phone, online bill payment options, a traditional check mailed back to the office or a lockbox with icons or symbols (like a phone or computer). A picture says a thousand words!\u201d Sullivan says. For people who prefer to pay in person at a local big-time retailer, grocery store or pharmacy, consider adding a QR code for easy bill scanning in person. Again, it\u2019s about consumer convenience and preferences.<\/p>\n

The Healthcare Financial Management Association states that impactful, clear, and consumer-friendly billing statements<\/strong><\/a> are more likely to get you paid for services sooner and can be worth the effort to optimize your medical practice\u2019s revenue cycle.<\/p>\n

Scott Sullivan is an Account Executive of Partner Enablement at Emdeon. Leara Wyckoff is a Solution Consultant at Emdeon.\u00a0<\/em><\/p>\n

Emdeon empowers healthcare providers through innovative revenue cycle management solutions by tapping the most complete network of payers, partners and resources in the healthcare industry. Our uniquely efficient services \u2018Simplify the Business of Healthcare\u2019 to save our clients time and money. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Effective billing statements \u2014 ones that increase the chances for prompt, full payment \u2014 are part art and part science. Statement colors, fonts, and a straightforward design can draw a greater response. There\u2019s also research that shows it\u2019s important to start with the healthcare consumer in mind (after all, the future of healthcare looks increasingly […]<\/p>\n","protected":false},"author":1,"featured_media":43618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[39],"class_list":["post-15591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-revenue","tag-revenue"],"yoast_head":"\n3 Best Practices for Patient Billing Statements \u2013 Continuum<\/title>\n<meta name=\"description\" content=\"Effective billing statements are part art and part science. 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