{"id":21381,"date":"2020-11-03T10:38:46","date_gmt":"2020-11-03T15:38:46","guid":{"rendered":"http:\/\/www.carecloud.com\/continuum\/?p=21381"},"modified":"2025-10-27T05:12:21","modified_gmt":"2025-10-27T05:12:21","slug":"3-ways-to-get-great-patient-reviews-and-generate-new-business","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/3-ways-to-get-great-patient-reviews-and-generate-new-business\/","title":{"rendered":"3 Steps to Great Patient Reviews (Grow your Practice)"},"content":{"rendered":"<p><span data-contrast=\"auto\">The healthcare industry has undergone a significant transformation over the years, and patient expectations have grown in parallel. In today&#8217;s consumer-driven healthcare setting, patients expect high standards of care, and rightly so. After all, they are paying for healthcare services and want to ensure that they are receiving the best possible care for their money. To determine this, they conduct extensive research online before selecting a provider.<\/span><\/p>\n<p><span data-contrast=\"auto\">As a result, healthcare providers must focus on delivering exceptional care that not only meets but exceeds the expectations of their patients. By doing so, providers can earn positive reviews from satisfied patients, which can help attract more patients to their practice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>In this guide, we&#8217;ll cover the right ways to gain great patient reviews\u00a0<\/strong><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.carecloud.com\/continuum\/improve-patient-satisfaction-in-healthcare\/\"><span style=\"font-weight: 400;\">Enhance patient satisfaction<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Get your care team on board<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Encourage your patients to review your medical practice\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Motivate staff to gather great reviews<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Find a system that showcases\/publishes your success<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Develop a system that keeps it all running smoothly<\/span><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"auto\">Importance of Practice Reputation Management\u00a0\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Consumer trends have shown that <\/span><a href=\"https:\/\/b2b.healthgrades.com\/insights\/blog\/online-reviews-impact-how-patients-select-hospitals-doctors\/#:~:text=Consumer%20trends%20show%3A&amp;text=84%25%20of%20patients%20use%20online,3.\"><span data-contrast=\"none\">90%<\/span><\/a><span data-contrast=\"auto\"> of patients use online reviews to evaluate the physician, and 80% of consumers trust online reviews as much as a personal recommendation. The writing is on the wall: if you don&#8217;t have a strong online presence backed by glowing online reviews, your practice growth could suffer for it.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">When healthcare marketing comes directly from your patients, your medical practice quickly becomes the trusted reference point for potential patients. When potential new patients find your practice online and see a string of positive reviews posted by previously satisfied patients, these positive words of encouragement communicate that you are a <a href=\"https:\/\/www.carecloud.com\/continuum\/being-patient-centric-defining-measuring-and-living-it\/\">patient-centric<\/a> provider who prioritizes patient experience and exceptional care. Laying the foundation of trust before a patient ever steps inside your practice is critical to achieving practice growth.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Now you know the why, but what about the how? Many medical groups are competing for patient attention, and those patients are relentlessly distracted by scores of digital noise. Attracting new patients is challenging and time-consuming, but it&#8217;s not impossible. With a little practice insight, some patient experience, and the right technology to support your team, your waiting room will be full before you know it.<\/span><\/p>\n<h3><b>Step 1 &#8211; Deliver the BEST Patient Experience\u00a0<\/b><\/h3>\n<p>Pay attention because this is THE most important step in converting great patient care into great reviews and referrals. You want to compel your patients to rave about your practice. How do you do that? By elevating your care standards and honing in on the patient&#8217;s journey. Enhancing the <a href=\"https:\/\/www.carecloud.com\/breeze\/\">patient&#8217;s experience<\/a> can be done in many ways. First, consider each step of the patient&#8217;s journey to identify which interactions you can improve.<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\">\n<h4><b>Is your information easy to find?<\/b><\/h4>\n<p>It should be quick and easy for potential patients to find your medical practice information. This includes details related to your specialty, location, contact details, hours of operation, and whether or not you are accepting new patients. The consumer-minded patient is not going to hunt for this information. Remove roadblocks so that this first step in the patient journey is simple and clear.<\/li>\n<li style=\"font-weight: 400;\">\n<h4><b>How easily can a patient schedule an appointment? <\/b><\/h4>\n<p><span class=\"NormalTextRun SCXW108875287 BCX0\">Additional<\/span><span class=\"NormalTextRun SCXW108875287 BCX0\"> factors include how easily a patient can schedule an appointment, whether by phone or on your website, and how soon they can <\/span><span class=\"NormalTextRun SCXW108875287 BCX0\">reasonably expect<\/span><span class=\"NormalTextRun SCXW108875287 BCX0\"> to be seen by a practitioner.<\/span><\/li>\n<li style=\"font-weight: 400;\">\n<h4><b>How are first interactions handled? <\/b><\/h4>\n<p><span class=\"TextRun SCXW158878163 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158878163 BCX0\">Ensure positive phone interactions between patients and staff and courteous email communications when confirming appointments. Do new patients know how to find your office, where to park, and how to navigate your building?<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\">\n<h4><b>How do you handle workflow bottlenecks?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\"><span class=\"NormalTextRun SCXW221297023 BCX0\">Determining<\/span><span class=\"NormalTextRun SCXW221297023 BCX0\"> inefficiencies in your practice operations is key to reducing workflow bottlenecks and ensuring the patient experience is hassle-free. Essential aspects include identifying tasks that take too long to complete or upgrading your <a href=\"https:\/\/www.carecloud.com\/practice-management\/\">practice management software<\/a> to increase productivity. Review each team member&#8217;s workload and decide whether you need <\/span><span class=\"NormalTextRun SCXW221297023 BCX0\">additional<\/span> <span class=\"NormalTextRun SCXW221297023 BCX0\">staff<\/span><span class=\"NormalTextRun SCXW221297023 BCX0\"> or your existing team needs further training support in certain areas. Removing bottleneck barriers to great care is an optimization that will not go unnoticed<\/span><span class=\"NormalTextRun SCXW221297023 BCX0\">.<\/span> <\/span><\/li>\n<li style=\"font-weight: 400;\">\n<h4><b>What is your intake process like?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\"><span class=\"NormalTextRun SCXW181785487 BCX0\">Once patients have arrived at your practice, ensure each in-office interaction is <\/span><span class=\"NormalTextRun SCXW181785487 BCX0\">optimized<\/span><span class=\"NormalTextRun SCXW181785487 BCX0\"> to make the patient feel welcome and at ease. A receptionist who acknowledges the patient \u2013 even if they are busy \u2013 a comfortable waiting area and a friendly, inviting atmosphere all go a long way in reducing a patient&#8217;s anxiety, <\/span><span class=\"NormalTextRun SCXW181785487 BCX0\">ultimately enhancing<\/span><span class=\"NormalTextRun SCXW181785487 BCX0\"> the patient&#8217;s journey<\/span><span class=\"NormalTextRun SCXW181785487 BCX0\">.<\/span> <\/span><\/li>\n<li style=\"font-weight: 400;\">\n<h4><b>Are good communication habits built into clinical processes? <\/b><\/h4>\n<p><span class=\"NormalTextRun SCXW200039184 BCX0\">When the patient reaches the exam room, emphasizing clear communication is <\/span><span class=\"NormalTextRun SCXW200039184 BCX0\">an optimal<\/span><span class=\"NormalTextRun SCXW200039184 BCX0\"> way to continue building upon a top-tier experience. Fostering open discussion, shared decision-making, and transparency throughout your interactions. Additionally, you can further show that you value your patient&#8217;s time by minimizing idle time in the exam room. Each of these touchpoints is an easy win <\/span><span class=\"NormalTextRun SCXW200039184 BCX0\">regarding<\/span><span class=\"NormalTextRun SCXW200039184 BCX0\"> patient satisfaction and will go a long way toward ensuring a meaningful and trustworthy relationship is formed and great care is provided.<\/span><\/li>\n<\/ol>\n<h3><b>Step 2. Get the Entire Team Onboard<\/b><\/h3>\n<p><span data-contrast=\"auto\">You&#8217;re all in this together when it comes to achieving high patient reviews, patient loyalty, and referrals. Here&#8217;s the truth: Every single person on your practice team has the power to impact each patient experience positively. They also have the power to disrupt that journey.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Your clinical staff already knows the value of good patient reviews and how their role impacts the online &#8220;health score&#8221; of your practice. But do your administrators, secretaries, or billing experts know that their roles also contribute to the overall energy within your practice?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Be direct and clear about your intentions to set the standard for patient care. Ensure that every staff member, from the physician to the receptionist, understands the goal: to gain great practice reviews by enhancing the patient experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Here are some ways each team member can help enhance patient care:<\/b><\/p>\n<hr \/>\n<h4><span style=\"font-weight: 400;\"><b>FRONT OFFICE:<\/b><br \/>\n<\/span><\/h4>\n<p><span data-contrast=\"auto\">Each receptionist should know how to prioritize a positive patient encounter. Whether in face-to-face interactions or over the phone, the conversation should remain <a href=\"https:\/\/www.carecloud.com\/hipaa-compliant-cloud-storage\/\">HIPAA-compliant<\/a>, professional, and focused on the patient.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If the receptionist is needed but away from the front desk, and a patient is seen standing alone, waiting, any of your front office staff should feel empowered to step in regardless of whether it falls within their job function.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Front office staff should offer the patient undivided attention and help with the patient&#8217;s next step, such as getting signed in, processing a <a href=\"https:\/\/www.carecloud.com\/continuum\/coinsurance-vs-copay\/#:~:text=Co%2Dpayments%20are%20set%20amounts,proportion%20of%20their%20medical%20expenses.\">co-pay<\/a>, setting a follow-up appointment, or contacting the appropriate colleague for further assistance. These are small but powerful ways to show patients that prompt, consistent care is your utmost concern.<\/span><\/p>\n<hr \/>\n<h4><b>BACK OFFICE:<\/b><\/h4>\n<p><span data-contrast=\"auto\">Often overlooked, the back-office team, such as billing and coding specialists, records specialists, or administrative staff, can contribute significantly to the patient experience.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In the billing department, individuals must demonstrate extra care and consideration when discussing statements and balances with patients. Money is universally a delicate subject, and when it comes to the cost of medical care, combined with misunderstandings or changes in benefits and coverages, billing department professionals have to remain neutral and helpful, even if patients are unhappy with the result.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.carecloud.com\/medical-billing-services\/\">Medical billing<\/a> specialists can be most helpful by processing requests accurately and promptly.<\/span><\/p>\n<hr \/>\n<h4><b>CLINICAL<\/b><span style=\"font-weight: 400;\">:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h4>\n<p><span data-contrast=\"auto\">Nurses and medical assistants spend the most time one-on-one with patients &#8211; often even more so than the physicians themselves. Team members in these roles need to keep in mind that although they see patients all day, every day, medical care is a very personal experience unique to each patient.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Whether the reason for the visit is serious or routine, you must set the tone and develop a foundation of trust and connection. Answer patients&#8217; questions sincerely, return their calls promptly, and exhibit patience and compassion at every encounter.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ensuring all staff is on the same page when prioritizing excellent patient care and, subsequently, patient review processes will allow you to streamline the approach and maximize the effects of generating positive online reviews.<\/span><\/p>\n<h3><b>Step 3. Encourage Patients to Leave Feedback<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span class=\"NormalTextRun SCXW177668237 BCX0\">Complementary to delivering stellar patient care is encouraging your patients to leave reviews where they will <\/span><span class=\"NormalTextRun SCXW177668237 BCX0\">likely be<\/span><span class=\"NormalTextRun SCXW177668237 BCX0\"> seen. Patients appreciate popular review sites offering reputable, high-visibility online resources for the comprehensive information provided about physicians<\/span><span class=\"NormalTextRun SCXW177668237 BCX0\">.<\/span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"NormalTextRun SCXW228263656 BCX0\">Ensuring patients have essential details such as practitioner experience, location, availability, reviews, and more is the driving force behind platforms<\/span><span class=\"NormalTextRun SCXW228263656 BCX0\">. With millions of patient users accessing these sites daily to find doctors and book appointments, your practice should be part of networks like these that offer a vital opportunity to strengthen your reputation and attract new patients. If your practice <\/span><span class=\"NormalTextRun SCXW228263656 BCX0\">isn&#8217;t<\/span><span class=\"NormalTextRun SCXW228263656 BCX0\"> registered with either of these websites, <\/span><span class=\"NormalTextRun SCXW228263656 BCX0\">it&#8217;s<\/span><span class=\"NormalTextRun SCXW228263656 BCX0\"> highly recommended that you join as soon as possible. <\/span><span class=\"NormalTextRun SCXW228263656 BCX0\">You&#8217;ll<\/span><span class=\"NormalTextRun SCXW228263656 BCX0\"> need to take ownership of creditable online spaces to help your practice thrive.<\/span><\/p>\n<h4><b>Sign Up For Reputable Review Sites<\/b><\/h4>\n<p><span style=\"font-weight: 400;\"><span class=\"NormalTextRun SCXW106495200 BCX0\">Fortunately, the process of signing <\/span><span class=\"NormalTextRun SCXW106495200 BCX0\">up<\/span><span class=\"NormalTextRun SCXW106495200 BCX0\"> your medical practice with each of these websites is basic and straightforward. To sign up for a Healthgrades account, visit their account registration page, complete the remaining fields, and choose &#8216;register now.&#8217; To claim or create a <\/span><a href=\"https:\/\/www.carecloud.com\/continuum\/carecloud-zocdoc-partnership-helps-doctors-attract-patients-and-accelerate-productivity\/\"><span class=\"NormalTextRun SCXW106495200 BCX0\">ZocDoc<\/span><\/a><span class=\"NormalTextRun SCXW106495200 BCX0\"> profile, head to their joining page and review your pricing options. Then, complete the &#8216;Join <\/span><span class=\"NormalTextRun SCXW106495200 BCX0\">ZocDoc<\/span><span class=\"NormalTextRun SCXW106495200 BCX0\">&#8216; form and wait for the confirmation page to <\/span><span class=\"NormalTextRun SCXW106495200 BCX0\">notify you<\/span><span class=\"NormalTextRun SCXW106495200 BCX0\"> that an authorized representative will be in touch for your free demo.<\/span><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span class=\"NormalTextRun SCXW11160872 BCX0\">The crowd-sourced review site Yelp may also be beneficial due to its widespread familiarity among well-informed consumers. Yelp&#8217;s platform <\/span><span class=\"NormalTextRun SCXW11160872 BCX0\">permits<\/span><span class=\"NormalTextRun SCXW11160872 BCX0\"> reviews of all kinds, and practice managers cannot remove reviews that <\/span><span class=\"NormalTextRun SCXW11160872 BCX0\">don&#8217;t<\/span><span class=\"NormalTextRun SCXW11160872 BCX0\"> paint the practice in the greatest light.<\/span><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span class=\"NormalTextRun SCXW251780243 BCX0\">Instead of this being a reason to dread a negative review, it could be used to your advantage. Most Yelp users know and appreciate that the site <\/span><span class=\"NormalTextRun SCXW251780243 BCX0\">won&#8217;t<\/span><span class=\"NormalTextRun SCXW251780243 BCX0\"> remove <\/span><span class=\"NormalTextRun SCXW251780243 BCX0\">a bad review<\/span><span class=\"NormalTextRun SCXW251780243 BCX0\">, so if a potential patient sees that all your <a href=\"https:\/\/www.carecloud.com\/continuum\/how-to-get-yelp-reviews-and-make-the-most-of-them\/\">Yelp reviewers<\/a> have left you five stars, <\/span><span class=\"NormalTextRun SCXW251780243 BCX0\">they&#8217;ll<\/span><span class=\"NormalTextRun SCXW251780243 BCX0\"> know the rating is genuine<\/span><span class=\"NormalTextRun SCXW251780243 BCX0\">.<\/span> <\/span><\/p>\n<h4><b>Don\u2019t Be Afraid of Bad Reviews! <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">On the flip side, imagine you do receive a negative review. Being prepared for this inevitability will help you take it in stride. Tactful responses to negative reviews are something savvy consumer-minded patients look for. <\/span><\/p>\n<p><span class=\"TextRun SCXW259896877 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW259896877 BCX0\">This<\/span><span class=\"NormalTextRun SCXW259896877 BCX0\"> could be <\/span><span class=\"NormalTextRun SCXW259896877 BCX0\">a great opportunity<\/span><span class=\"NormalTextRun SCXW259896877 BCX0\"> to show both the reviewer and potential new <\/span><span class=\"NormalTextRun SCXW259896877 BCX0\">patients<\/span><span class=\"NormalTextRun SCXW259896877 BCX0\"> you take patient experiences seriously.<\/span><\/span><\/p>\n<p><span class=\"NormalTextRun SCXW27669781 BCX0\">Interpret the review simply as neutral feedback. Use your reply as an opportunity to reframe your practice as one that cares about every patient, even if they <\/span><span class=\"NormalTextRun SCXW27669781 BCX0\">didn&#8217;t<\/span><span class=\"NormalTextRun SCXW27669781 BCX0\"> feel their experience was reason enough to leave a <\/span><span class=\"NormalTextRun SCXW27669781 BCX0\">highly rated<\/span><span class=\"NormalTextRun SCXW27669781 BCX0\"> review.<\/span><\/p>\n<h4><b>Motivate Staff to Gather Those Great Reviews<\/b><\/h4>\n<p><span class=\"NormalTextRun SCXW235606136 BCX0\">While it is never recommended that you incentivize patients to provide favorable reviews, incentives can be a highly effective way to motivate your staff to elicit them. Team incentive programs based on the number of review requests sent out or positive reviews obtained would depend on your operational preferences; just be sure to implement safeguards to <\/span><span class=\"NormalTextRun SCXW235606136 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW235606136 BCX0\"> the program&#8217;s integrity.<\/span><\/p>\n<p><span class=\"NormalTextRun SCXW99979408 BCX0\">Actual patients (not staff&#8217;s friends or family members) should leave reviews to qualify your team for employee incentives. Once the goal is met, the reward should be something everyone can enjoy, like an office party or <\/span><span class=\"NormalTextRun SCXW99979408 BCX0\">a special group<\/span><span class=\"NormalTextRun SCXW99979408 BCX0\"> night out.<\/span><\/p>\n<h4><b>Develop a System to Keep it All Running Smoothly<\/b><\/h4>\n<p><span class=\"TextRun SCXW89786812 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89786812 BCX0\">On the operational side, develop a process for obtaining patient reviews. The simplest, most direct way to do this is to assign the check-out staff to ask patients for reviews on their way out. However, plenty of other techniques exist if this method interrupts your practice&#8217;s workflow.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<h4><b>Start With a Follow-up Email\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW162883994 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW162883994 BCX0\">Try including review requests in the appointment follow-up email. When the automated follow-up email goes out to the patient, messaging can be customized to request a review of their care.<\/span><\/span><\/p>\n<p><span class=\"NormalTextRun SCXW73271183 BCX0\">Add the patient&#8217;s first name to personalize the request, thank them for their time, and include a direct link to your preferred review platform. Including a sample review in the email can be helpful so your patients get a sense of what <\/span><span class=\"NormalTextRun SCXW73271183 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW73271183 BCX0\"> looking for when they get to the review site, Which you can easily create using the <a href=\"https:\/\/www.uniqode.com\/qr-code-generator\">Uniqode&#8217;s QR Code generator<\/a>.<\/span><\/p>\n<ul>\n<li>\n<h4><b>Include a Reminder on your Website<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span class=\"NormalTextRun SCXW205133793 BCX0\">Adding a review link on your practice website is an easy, efficient way to create an <\/span><span class=\"NormalTextRun SCXW205133793 BCX0\">additional<\/span><span class=\"NormalTextRun SCXW205133793 BCX0\"> channel for positive patient reviews. While your patient is already setting an appointment, paying a bill, or accessing their medical records, they can also use the convenient link to offer feedback on their recent experience.<\/span><\/p>\n<p><span class=\"TextRun SCXW125603299 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125603299 BCX0\">To remind your patients that your practice values reviews, place the link in a place of high visibility on the website, such as a banner, sidebar, or page that receives a lot of traffic.<\/span><\/span><\/p>\n<ul>\n<li>\n<h4><b>Ask your Social Media Followers to Participate<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span class=\"NormalTextRun SCXW4317319 BCX0\">Social media is <\/span><span class=\"NormalTextRun SCXW4317319 BCX0\">a great way<\/span><span class=\"NormalTextRun SCXW4317319 BCX0\"> for practices to market themselves, interact with patients outside the office, and receive great patient feedback. Many patients already spend time on social media, so it makes perfect sense to provide practice updates, answer health questions, and engage with them on these platforms.<\/span><\/p>\n<p><span class=\"NormalTextRun SCXW128858907 BCX0\">If you have patients who regularly interact with your posts on Facebook, Instagram, or Twitter, consider asking them if <\/span><span class=\"NormalTextRun SCXW128858907 BCX0\">they&#8217;d<\/span><span class=\"NormalTextRun SCXW128858907 BCX0\"> mind leaving you a review. Create a post that links them directly to your practice website or preferred review site.<\/span><\/p>\n<p><b>REMEMBER:<\/b><span style=\"font-weight: 400;\"> <span class=\"NormalTextRun SCXW217269046 BCX0\">You&#8217;ll<\/span><span class=\"NormalTextRun SCXW217269046 BCX0\"> need to share this request more than once, so feel free to re-post. Algorithms and busy followers mean not every review request will be seen, so test engagement and response by sharing your posts on different days and times.<\/span><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span class=\"NormalTextRun SCXW202668469 BCX0\">Regardless of the platform, capturing a satisfactory patient review can be quick and easy if you <\/span><span class=\"NormalTextRun SCXW202668469 BCX0\">utilize<\/span><span class=\"NormalTextRun SCXW202668469 BCX0\"> patient experience software like Breeze. Obtaining the review can be as simple as <\/span><span class=\"NormalTextRun SCXW202668469 BCX0\">designating<\/span><span class=\"NormalTextRun SCXW202668469 BCX0\"> a tablet at or near the check-out desk, with a review application already installed and waiting for input.<\/span><\/p>\n<p><span class=\"NormalTextRun SCXW71114987 BCX0\">By acting on the momentum of the first-rate care they just received, this technique makes it easy for delighted patients to leave positive feedback about your practice while taking <\/span><span class=\"NormalTextRun SCXW71114987 BCX0\">very little<\/span><span class=\"NormalTextRun SCXW71114987 BCX0\"> of their time or effort.<\/span><\/p>\n<h4><b>Conclusion<\/b><\/h4>\n<p><span class=\"NormalTextRun SCXW247679615 BCX0\">In today&#8217;s patient-centric digital age, the best way to attract new patients is to nurture a diverse supply of great reviews. Poor reviews, or worse \u2013 no reviews \u2013 can keep your practice from growing and thriving by making it look <\/span><span class=\"NormalTextRun SCXW247679615 BCX0\">sketchy<\/span><span class=\"NormalTextRun SCXW247679615 BCX0\"> or untrustworthy to online users. Providing excellent care worthy of rave reviews and incorporating patient review processes into your practice operations are two <\/span><span class=\"NormalTextRun SCXW247679615 BCX0\">important factors<\/span><span class=\"NormalTextRun SCXW247679615 BCX0\"> in developing a sustainable pipeline of positive online reviews<\/span><span class=\"NormalTextRun SCXW247679615 BCX0\">.<\/span><\/p>\n<p><span class=\"NormalTextRun SCXW77781352 BCX0\">One of the main reasons people refrain from giving reviews even when they are happy with the service is that the reviewing procedure is frustrating and too long. When you encourage delighted patients to contribute, make it as seamless and convenient as possible. <\/span><span class=\"NormalTextRun SCXW77781352 BCX0\">You&#8217;ll<\/span><span class=\"NormalTextRun SCXW77781352 BCX0\"> be well on your way to practice growth and success by converting great patient care into great patient reviews.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The healthcare industry has undergone a significant transformation over the years, and patient expectations have grown in parallel. In today&#8217;s consumer-driven healthcare setting, patients expect high standards of care, and rightly so. After all, they are paying for healthcare services and want to ensure that they are receiving the best possible care for their money. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[404,405,33,39],"class_list":["post-21381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-patients","tag-boost-revenue","tag-patient-reviews","tag-patients","tag-revenue"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Step Guide to Boosting Patient Reviews<\/title>\n<meta name=\"description\" content=\"In this guide, we&#039;ll cover the right ways to gain great patient reviews. 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