{"id":22269,"date":"2021-06-10T11:34:24","date_gmt":"2021-06-10T15:34:24","guid":{"rendered":"http:\/\/www.carecloud.com\/continuum\/?p=22269"},"modified":"2025-10-23T14:46:23","modified_gmt":"2025-10-23T14:46:23","slug":"four-ways-to-prevent-administrative-burnout","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/four-ways-to-prevent-administrative-burnout\/","title":{"rendered":"Four Ways to Prevent Administrative Burnout"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Nobody enjoys being pushed to their limit. But after serving as essential personnel during the height of the pandemic, healthcare administrative teams everywhere are waving the white flag.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pre-COVID, the MGMA <\/span><a href=\"https:\/\/www.mgma.com\/resources\/human-resources\/employee-turnover-how-do-you-compare\"><span style=\"font-weight: 400;\">reported<\/span><\/a><span style=\"font-weight: 400;\"> a combined 30% turnover rate specifically among front office and operational staff &#8211; the highest of any other healthcare career category. Introduce a public health emergency, and burnout among administrative staff becomes an overwhelming problem.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">New pressures for administrative staff have emerged surrounding patient and employee safety. Rapidly shifting procedures require adapting quickly to new and continuously changing protocols. Administrative leaders are also managing a team working from home, which comes with an entirely new set of responsibilities. Compounded by stress, exhaustion, and uncertainty, it\u2019s no surprise that administrative tasks could bottleneck, as operational teams approach burnout.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an engaged leader, you should already have a baseline understanding of employee morale. But it\u2019s hard to prevent burnout if you don\u2019t know the warning signs. We\u2019ve compiled a few of the most common symptoms of employee burnout. When evaluating your team, keep an eye out for changes in behavior.<\/span><\/p>\n<h3><b>Employee burnout warning signs<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Underproductivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easily angered or frustrated<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of focus<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disengagement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cynicism<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you start to notice your team displaying characteristics that are out of the ordinary, it\u2019s worth digging deeper. Red flags include high achievers suddenly becoming unproductive, positive attitudes devolving into cynicism, and encouragement suddenly replaced by complaints. At first glance, it might appear that providing additional motivation is the answer. But if your administrative team is experiencing burnout, no amount of pep-talking is going to change it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your staff is likely overworked and unsure how to improve the situation, contributing to a cycle of exhaustion and discouragement common to those facing burnout. As a manager, it\u2019s your job to pay attention to your employees, help assess the situation, and develop strategies to help your employees recharge, refocus, and destress.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>COVID Considerations<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With a greater number of administrative staff working remotely, operational teams face an entirely new set of workplace challenges. Many are caring for children &#8211; juggling the intricacies of distance learning and managing their usual workloads. Plus, many workers don\u2019t have a designated working space in their home and may find themselves without access to appropriate office equipment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Too much to do in too little time with too few resources can lead to stressed, desperate, and unhappy teams. Here\u2019s what you can do to combat burnout.<\/span><\/p>\n<h2><b>Burnout prevention and redirection<\/b><\/h2>\n<p><b>1.Uncover the root cause<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A team member that was once the definition of optimism now grumbles under his or her breath. Or your top performer demonstrates a noticeable decrease in productivity. Tasks are slipping through the cracks, and there\u2019s an air of discontent during team calls. It\u2019s become obvious your staff is experiencing some difficulties. It\u2019s time for you to exercise your leadership skills and find out why.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">What factors are behind these changes in behavior? Ask a potentially burnt-out employee questions that make it easier to broach the subject of burnout, like \u201cHow do you feel about your workload?\u201d or \u201cWhat would you change about your responsibilities?\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Perhaps issues have arisen at home that have crept into work life; maybe they\u2019re dealing with illness. Any number of possibilities could affect their attitude at work, so it\u2019s best not to guess.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Set aside time to have an open, gentle conversation with your employee, sooner rather than later, to uncover the root cause behind any changes in demeanor. Clear communication is an effective anxiety-reducer, so having a safe space to speak freely can be just what your employee needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The root cause might not be a work issue, but if it is, that means you can help.<\/span><\/p>\n<p><strong>2. Talk about Boundaries<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">The lines between professional and personal time can blur with employees now working from home. Distractions from children or spouses, in addition to a lack of routine, may only make things worse.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If someone on your team feels as though they\u2019re falling behind, they may think that working longer hours is the solution to getting back on track. Starting work earlier, working through lunch, and continuing into evening hours or weekends may seem the fastest way to alleviate an overwhelming workload. But this technique often has the opposite effect, depleting what little energy they have left and speeding up the burnout process.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When you notice employees struggling with burnout symptoms, step in and help come up with strategies for setting boundaries. For example, you could work with an employee who struggles to \u2018turn off\u2019 to have a set time each evening to turn off the work computer and phone. Encourage them to take lunch breaks and set work aside on the weekends. It may not change the behavior right away, but making expectations clear will help lessen some of the pressure a burnt-out employee may feel.<\/span><\/p>\n<p><b>3. Redistribute workloads<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Another way to prevent burnout is by redistributing workloads. Understandably, you may assign your senior associates the most challenging tasks. But if they\u2019re facing burnout because of it, it\u2019s time to tack. Switch things up every once in a while by giving a more complex assignment to someone less experienced. Your senior associate will get a reprieve, and the less experienced employee will be challenged to grow in their role. Just make sure you explain to employees that you are lightening their workload for their benefit. The last thing you want is a disgruntled employee feeling like their work was taken from them due to underperformance.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can also try introducing more task variety. For example, if you have a team member who solely researches patient benefits, why not have them work on prior authorizations (if he or she is qualified). Of course, maintain open communication with your team members about these restructures. The goal is to help reenergize your employees with new goals they\u2019re excited to tackle, not add the pressure of more responsibilities beyond their scope or comfort zone.<\/span><\/p>\n<p><b>4. Leverage support through tech solutions<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Expanding or streamline your technology stack can help mitigate administrative burnout. More productive <\/span><a href=\"https:\/\/www.carecloud.com\/ehr\/\"><span style=\"font-weight: 400;\">EHR<\/span><\/a><span style=\"font-weight: 400;\"> software, for instance, helps staff work smarter instead of harder. Ensure the transition process goes smoothly by ensuring your professional teams can quickly learn and <\/span><a href=\"https:\/\/www.carecloud.com\/continuum\/staff-up-running-new-ehr\/\"><span style=\"font-weight: 400;\">adapt<\/span><\/a><span style=\"font-weight: 400;\"> to the new technology. Soon, you\u2019ll notice that time-saving features in an effective EHR application enable employees to spend less time on each task, allowing them to take a breath between duties and avoid working themselves to the bone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Streamlining employee workflows, while improving patient outcomes, must also stand to offer a reasonable return on <\/span><a href=\"https:\/\/www.carecloud.com\/continuum\/how-to-ensure-ehr-adoption-results-in-a-return-on-investment\/\"><span style=\"font-weight: 400;\">investment<\/span><\/a><span style=\"font-weight: 400;\">. As an administrator, you\u2019ll want to keep your organizational budget in mind. Ensure you choose software with the best functionality for your teams, at the highest value and best overall cost. Practice performance <\/span><a href=\"https:\/\/www.carecloud.com\/continuum\/3-time-saving-features-look-ehr\/\"><span style=\"font-weight: 400;\">solutions<\/span><\/a><span style=\"font-weight: 400;\"> offering all of these benefits are more accessible and affordable than ever, making it an easy decision to integrate new technology that better supports your administrative team.\u00a0<\/span><\/p>\n<h2><b>In summary<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Burnout among healthcare administrative staff was an issue long before the pandemic and has only been compounded by its impact. Employees may not even realize they\u2019re in the midst of overwhelm. To escape the mounting pressure to perform well, they may end up making short-term sacrifices that lead them to further exhaustion.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where exceptional leadership comes in. Management should provide a safe environment where communication, collaboration, and productivity-boosting strategies are encouraged. Holding discussions about healthy work boundaries and securing the right technology solutions are just a few of the ways that engaged administrators are preventing burnout and helping their teams perform at their best.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nobody enjoys being pushed to their limit. But after serving as essential personnel during the height of the pandemic, healthcare administrative teams everywhere are waving the white flag.\u00a0 Pre-COVID, the MGMA reported a combined 30% turnover rate specifically among front office and operational staff &#8211; the highest of any other healthcare career category. Introduce a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43647,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[389],"tags":[420,411,42],"class_list":["post-22269","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","tag-adminstrative","tag-burnout","tag-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Four Ways to Prevent Administrative Burnout - Continuum<\/title>\n<meta name=\"description\" content=\"It&#039;s nearly impossible to prevent burnout if you don\u2019t know the warning signs. 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