{"id":22982,"date":"2021-10-18T11:00:17","date_gmt":"2021-10-18T15:00:17","guid":{"rendered":"http:\/\/www.carecloud.com\/continuum\/?p=22982"},"modified":"2025-10-23T14:34:44","modified_gmt":"2025-10-23T14:34:44","slug":"6-telehealth-capabilities-you-shouldnt-overlook","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/6-telehealth-capabilities-you-shouldnt-overlook\/","title":{"rendered":"6 Telehealth Capabilities You Shouldn\u2019t Overlook"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">So,\u00a0you\u2019re shopping for\u00a0new telehealth technology.\u00a0Whether you\u2019re taking your practice digital for the first time\u00a0or you\u2019re looking\u00a0to replace your\u00a0existing\u00a0solution,\u00a0make sure to add the following\u00a0capabilities\u00a0to your\u00a0<\/span><i><span data-contrast=\"auto\">must-have<\/span><\/i><span data-contrast=\"auto\">\u00a0list.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reimbursement eligibility<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Easy patient access<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">HIP<\/span><span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">A Compliant<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Quick appointment management<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Integrates\u00a0with your practice management &amp; EHR systems<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Affordable<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">There are countless <a href=\"https:\/\/www.carecloud.com\/telehealth\/\">telehealth providers<\/a> out there, all offering technology to you at a wide range of price<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0and performance levels.\u00a0And while\u00a0there are many assets you should consider when shopping for a\u00a0new telehealth\u00a0service, the following\u00a0capabilities will\u00a0help you provide a modern telehealth experience that enables your practice to\u00a0work smarter, save money, and create\u00a0more\u00a0billable encounters.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Let\u2019s explore each of these\u00a06\u00a0must-have capabilities\u00a0and how each can elevate the digital health experience at your practice.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Reimbursement Eligibility\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">When telehealth first emerged,\u00a0many early-adopters experienced\u00a0<a href=\"https:\/\/www.cnbc.com\/2018\/06\/29\/why-telemedicine-is-a-bust.html\">substantial\u00a0cashflow challenges<\/a>.\u00a0In the beginning<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0it was difficult to\u00a0convert\u00a0digital\u00a0visits\u00a0into billable\u00a0encounters.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Today,\u00a0reimbursement\u00a0for digital visits\u00a0is a must. If the telehealth provider you are using does not\u00a0support\u00a0telehealth coding that\u00a0communicates\u00a0seamlessly\u00a0with\u00a0your practice management system, ditch that solution\u00a0and FAST.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Easy Patient Access<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">If you\u2019re going to provide your patients with a digital experience,\u00a0provide them with one that exceeds expectations.\u00a0Keep in mind that many patients will be using this service\u00a0out of convenience\u00a0&#8211;\u00a0if\u00a0your service\u00a0is difficult to\u00a0use,\u00a0what\u2019s\u00a0the point?\u00a0When\u00a0exploring the user experience of a potential telehealth service,\u00a0look\u00a0for\u00a0technology that\u00a0offers\u00a0the following:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Single-click access<\/strong><span data-contrast=\"auto\"><strong>:<\/strong> Gives patients\u00a0the ability to start\u00a0a\u00a0telehealth visit with a <a href=\"https:\/\/www.carecloud.com\/telehealth\/\">single click<\/a>.\u00a0By<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">pass\u00a0the login process and\u00a0the requirement\u00a0to remember\u00a0a\u00a0username and\u00a0password.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Device agnostic<\/strong><span data-contrast=\"auto\"><strong>:<\/strong>\u00a0Optimized user experience\u00a0across devices (desktop, mobile<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and tablet). Your patients\u00a0can arrive\u00a0in\u00a0your digital waiting room\u00a0through\u00a0a variety of\u00a0mediums.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"?\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>Push notifications:<\/strong><span data-contrast=\"auto\">\u00a0This will enable you to quickly and easily\u00a0<a href=\"https:\/\/www.carecloud.com\/telehealth\/\">remind\u00a0a\u00a0patient that\u00a0the\u00a0visit is about to begin<\/a>, or that the\u00a0provider has entered the waiting room. It will also give you the ability to\u00a0maintain contact between\u00a0visits.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">HIP<\/span><\/b><b><span data-contrast=\"auto\">A<\/span><\/b><b><span data-contrast=\"auto\">A Compliant\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">In the midst of the pandemic, many practices turned to\u00a0easy-to-implement, free\u00a0services\u00a0like\u00a0Zoom, FaceTime, and\u00a0Skype\u00a0to\u00a0quickly pivot towards a\u00a0digital health model.\u00a0While these\u00a0solutions had their\u00a0time and place, don&#8217;t let these services\u00a0distract you from the value of a\u00a0truly\u00a0robust and\u00a0<\/span><b><span data-contrast=\"auto\">secure<\/span><\/b><span data-contrast=\"auto\">\u00a0telehealth solution.\u00a0If your telehealth platform doesn\u2019t\u00a0actively\u00a0maintain\u00a0HIP<\/span><span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">A compliance,\u00a0<\/span><i><span data-contrast=\"auto\">it&#8217;s\u00a0time to find one that does<\/span><\/i><span data-contrast=\"auto\">.\u00a0Healthcare IT companies are\u00a0well versed\u00a0in\u00a0the requirement of data security, providing safe solutions for both provider and patient.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Telehealth technology is a great way to modernize your practice<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0but\u00a0you should never sacrifice patient\u00a0security for innovation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Quick Appointment Management\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Look for a telehealth solution that\u00a0promotes appointment management. You should be able to quickly, and easily, schedule a new telehealth visit, manage existing appointments, and make updates to future virtual visits, all\u00a0on your patient\u2019s behalf. <\/span><\/p>\n<p><span data-contrast=\"auto\">The solution should also allow your patients\u00a0to\u00a0independently\u00a0manage upcoming telehealth appointments. If your telehealth\u00a0solution\u00a0does not\u00a0promote\u00a0easy, quick\u00a0appointment management, it\u2019s time for one that does.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Integrates\u00a0with\u00a0your\u00a0Practice Management\u00a0and EHR System\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Here\u2019s the truth, even if telehealth modernizes your practice and adds value to the patient experience, it will all be in vain if the system you choose causes administrative\u00a0bottlenecks. That\u2019s why it\u2019s critical that you choose a telehealth solution that will integrate with your existing practice management and electronic health records system.\u00a0<a href=\"https:\/\/www.carecloud.com\/telehealth\/\">Complete\u00a0integration<\/a> will allow you to minimize work strain, optimize\u00a0workflows, and allow for more efficient management of\u00a0the clinical, administrative<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and billable elements of virtual care.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Affordable<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Your\u00a0telehealth offering is only a segment of your practice, one that \u2013 if deployed correctly \u2013 can greatly enhance your practice operations. Having said that, this service shouldn\u2019t break the bank.\u00a0Many\u00a0<a href=\"https:\/\/www.carecloud.com\/ehr\/\">EHR providers<\/a> are now including telehealth services as part of their\u00a0fully integrated\u00a0solutions package. If telehealth will be an important part of your practice\u00a0operations,\u00a0vetting an EHR provider that provides a <a href=\"https:\/\/www.carecloud.com\/practice-management\/\">comprehensive SaaS product<\/a><\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0may\u00a0be the\u00a0most affordable way to\u00a0launch your\u00a0digital\u00a0strategy.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Conclusion<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Deploying telehealth, or finding a new provider, can be challenging and stressful. There are MANY\u00a0great solutions out there\u00a0for you to consider, making it imperative that\u00a0you\u00a0know what capabilities are a\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">must-have.<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Remember,\u00a0the perfect solution for your practice\u00a0will be unique to your capabilities, budget,\u00a0and\u00a0digital strategy.\u00a0Always consider your patient\u2019s\u00a0needs, the safety and security of their data, and how telehealth will integrate with your\u00a0current system. Do this<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and you\u2019ll be well on your way to\u00a0finding\u00a0the perfect, budget-friendly\u00a0telehealth solution for your practice.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; So,\u00a0you\u2019re shopping for\u00a0new telehealth technology.\u00a0Whether you\u2019re taking your practice digital for the first time\u00a0or you\u2019re looking\u00a0to replace your\u00a0existing\u00a0solution,\u00a0make sure to add the following\u00a0capabilities\u00a0to your\u00a0must-have\u00a0list.\u00a0\u00a0 Reimbursement eligibility\u00a0 Easy patient access\u00a0 HIPAA Compliant\u00a0 Quick appointment management\u00a0 Integrates\u00a0with your practice management &amp; EHR systems\u00a0 Affordable\u00a0 There are countless telehealth providers out there, all offering technology to you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43630,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69,34],"tags":[35],"class_list":["post-22982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-show","category-telehealth","tag-telehealth"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>6 Telehealth Capabilities You Shouldn\u2019t Overlook - Continuum<\/title>\n<meta name=\"description\" content=\"So,\u00a0you\u2019re shopping for\u00a0new telehealth technology.\u00a0Whether you\u2019re taking your practice digital for the first time\u00a0or you\u2019re looking\u00a0to replace your\u00a0existing\u00a0solution,\u00a0make sure to add the following\u00a0capabilities\u00a0to your\u00a0must-have\u00a0list.\u00a0\u00a0\" \/>\n<meta name=\"robots\" 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