{"id":2851,"date":"2012-05-24T18:16:16","date_gmt":"2012-05-24T22:16:16","guid":{"rendered":"http:\/\/www.poweryourpractice.com\/?p=2851"},"modified":"2012-05-24T18:16:16","modified_gmt":"2012-05-24T22:16:16","slug":"3-ways-to-clean-up-ar-to-collect-more-money","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/3-ways-to-clean-up-ar-to-collect-more-money\/","title":{"rendered":"3 Ways to Clean Up A\/R to Collect More Money"},"content":{"rendered":"<p>If you don\u2019t give diligent attention to accounts receivable, <strong>collections can get messy<\/strong> \u2013 fast. Even if you feel that your A\/R is running smoothly, it\u2019s important to audit and clean up operations from time to time to ensure that your processes and cash flow stay manageable.<\/p>\n<p>It may be a little late in the year for \u201cspring cleaning,\u201d but it\u2019s still essential that you sweep out the clutter and unclog the stoppages in your A\/R. Read on for three quick tips that can help your practice collect.<\/p>\n<p><!--more--><\/p>\n<p><strong>1. Purge Old Data<br \/>\n<\/strong>The best place to start in cleaning up A\/R: take out the trash. The amount of patient data housed in your systems can be staggering, and if you haven\u2019t been taking care to keep it up-to-date, it can easily get outdated and out of control.<\/p>\n<p>It\u2019s not enough to have your front desk staff <strong>collect billing and demographic data<\/strong> from new patients \u2013 or even to just ask for updated info at the first of the year. Have your employees at reception ask visitors to verify their patient information and insurance card data at every visit (less for high-frequency patients) then make the updates in your system immediately.<\/p>\n<p>Once your process is revamped, take a deep dive into your data to see what you can get rid of. You <a href=\"https:\/\/www.carecloud.com\/continuum\/shelflife-can-you-trash-old-records-eobs\/\">don\u2019t need to retain the data<\/a> of patients who have long ago left your practice \u2013 purge what you can, then perform some comparison checking between your balances and your data to get a handle on what may or may not get collected.<\/p>\n<p>Are you <strong>waiting on a missed co-pay<\/strong> from a deceased patient or a vaccine reimbursement from a now-defunct payer? It might be financially worthwhile to just wipe those small balances from the books as losses, rather than put a wealth of time, money, and effort into continually billing for them.<\/p>\n<p>For large sums, continue to take appropriate collections measures and legal recourses, including to\u2026<\/p>\n<p><strong>2. Collect From Recurring Patients<br \/>\n<\/strong>This one may seem obvious, but in many practices, <a href=\"https:\/\/www.carecloud.com\/continuum\/how-to-improve-the-billing-experience-for-your-patients\/\">patients with payment balances<\/a> are frequently let of the hook from coughing up at the time of visit. Even if they\u2019re asked to pay at the end of the encounter, their requests to just receive the bill in the mail oftentimes win out.<\/p>\n<p>That can allow patients to <strong>accumulate aged balances that just get bigger<\/strong> and bigger as the patients continue to come in for care. Getting your A\/R in order requires that you collect these existing balances on the date of service and eliminate them from your to-do list. But how should you go about it?<\/p>\n<p>Your front desk attendants are your <a href=\"https:\/\/www.carecloud.com\/continuum\/measure-patient-satisfaction\/\">patients\u2019 first point of contact<\/a> with your practice and your best allies in this aspect of collections, so give them the notice and advance tools they need to procure payment on the day of a patient\u2019s appointment.<\/p>\n<p>Develop a system in which your administrators check the next day\u2019s appointments for existing balances before making reminder calls or sending confirmation emails. In those communications, <strong>notify patients with outstanding balances<\/strong> that they will be expected to surrender payment as soon as they arrive.<\/p>\n<p>When the patient arrives, staff should be firm about payment requirements and escalate the situation to a billing department rep or manager if a delinquent-payment patient refuses to pony up. Delineate specific policies regarding outstanding balances and provide staffers with adequate training to keep your inflow of cash from being stalled.<\/p>\n<p><strong>3. <\/strong><strong>Run Reports on Collections Trends<br \/>\n<\/strong>So you\u2019ve dumped your unnecessary data and recouped what you were due. Now, you need to make sure you continue to keep things clean by doing the proper reporting.<\/p>\n<p>\u201cFailure to analyze collection performance can be a major headache,\u201d writes Judy Capko of Physicians Practice. \u201cToo often the staff is focused on getting the billing off their desks and the claims submitted, but have little time to follow up on receivables, analyze the practice&#8217;s financial performance, and improve collections.\u201d<\/p>\n<p>It\u2019s critical to perform upkeep on your enhanced collections process by using the analytics capabilities of your practice management system to <strong>monitor A\/R effectiveness<\/strong>.<\/p>\n<p>Use your reporting capabilities to delineate the remaining areas of weakness in A\/R. Are you performing exceptionally when it comes to patient collections but still being stunted by a high percentage of denials or a low first-pass resolution rate?<\/p>\n<p>Weekly analysis of your collection backlog and monthly review of outstanding A\/R \u2013 <a href=\"https:\/\/www.carecloud.com\/continuum\/key-performance-indicators-what-to-measure-at-your-practice\/\">along with other reports<\/a> \u2013 will <strong>elucidate problematic trends<\/strong>. Once you know what areas to focus on, you can give proper attention to perfecting your performance in those areas.<\/p>\n<p>Plus, continued monitoring is the only way to ensure you keep things orderly in accounts receivable. With effective reporting and analysis, you won\u2019t need to do a \u201cclean sweep\u201d of A\/R overhaul \u2013 you\u2019ll be able to maintain cash flow by consistently reviewing your processes and performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you don\u2019t give diligent attention to accounts receivable, collections can get messy \u2013 fast. Even if you feel that your A\/R is running smoothly, it\u2019s important to audit and clean up operations from time to time to ensure that your processes and cash flow stay manageable. It may be a little late in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":32787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2851","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-revenue"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Ways to Clean Up A\/R to Collect More Money \u2013 Continuum<\/title>\n<meta name=\"description\" content=\"Even if your A\/R is running smoothly, it\u2019s important to audit and clean up operations to ensure that processes &amp; cash flow stay manageable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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