{"id":3235,"date":"2012-07-04T17:00:02","date_gmt":"2012-07-04T21:00:02","guid":{"rendered":"http:\/\/www.poweryourpractice.com\/?p=3235"},"modified":"2025-07-15T16:57:10","modified_gmt":"2025-07-15T16:57:10","slug":"how-smartphones-put-your-practice-in-danger","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/how-smartphones-put-your-practice-in-danger\/","title":{"rendered":"How Smartphones Put Your Practice in Danger"},"content":{"rendered":"<p>Plenty of doctors love their smartphones and appreciate their <a href=\"https:\/\/www.carecloud.com\/continuum\/healthcare-goes-mobile\/\">capabilities in patient care<\/a> immensely. Smartphones enhance healthcare communication and, since a wealth of health monitoring and condition tracking apps are available on the market, can actually help patients maintain their personal wellness.<\/p>\n<p>But the current ubiquity of smartphone technology isn\u2019t an entirely positive situation for physicians. There are plenty of potential <strong>hazards related to the presence of mobile devices<\/strong> in medical practice.<\/p>\n<p><!--more--><\/p>\n<p>And no, we\u2019re not talking about concerns that <a href=\"http:\/\/www.cancer.gov\/cancertopics\/factsheet\/Risk\/cellphones\">cell phone use impacts your cancer risk<\/a>. Despite their many advantages, smartphones can incite privacy breaches, distraction issues, and other troubles, all of which make it important for you to decide what your office\u2019s smartphone policy is \u2013 and enforce it.<\/p>\n<p><strong>Pictures Can Impact Patient Privacy<br \/>\n<\/strong>Countless patients every day use their smartphones while sitting in your waiting room. What they\u2019re doing on those phones may seem harmless \u2013 it\u2019s no trouble if a patient sends an email or plays Angry Birds while he\u2019s waiting \u2013 but could be more compromising than you realize.<\/p>\n<p>Cellphone cameras enable<strong> patients to<\/strong> <strong>snap pictures in your office<\/strong>. What could they be taking pictures of? Your waiting room, your staff or, most worryingly, your other patients.<\/p>\n<p>Sure, your patients can\u2019t violate HIPAA with such actions, as healthcare professionals can. But if a snap of one of your patients, taken by another of your patients, is uploaded to social media and the photographed person takes issue, your practice could be in hot water. The aggrieved party would have the right to file a complaint with HHS\u2019 Office for Civil Rights if she felt her privacy was violated, which would then place your practice under investigation.<\/p>\n<p><strong>The \u201cUnfocused Physician\u201d Issue<br \/>\n<\/strong>Another concern smartphones raise is the danger of what some are calling \u201cdistracted doctoring.\u201d 80% of doctors carry smartphones at work, which means all of their devices\u2019 diversionary apps and services are right there in their pockets while they\u2019re practicing.<\/p>\n<p>Research is showing that smartphone distractions are a problem for healthcare professionals. In study results <a href=\"http:\/\/prf.sagepub.com\/content\/26\/5\/375.abstract\" target=\"_blank\" rel=\"noopener\">published in the journal Perfusion<\/a>, 55 percent of medical technicians surveyed said they\u2019d used a cell phone during cardiopulmonary bypass surgery. Perhaps counterintuitively, 78 percent of respondents also expressed the belief that cell phones can introduce a potentially<strong> significant safety risk to patients<\/strong>.<\/p>\n<p>\u201cYou justify carrying devices around the hospital to do medical records, but you can surf the Internet or Facebook,\u201d said Dr. Peter J. Papadakos, an anesthesiologist, <a href=\"http:\/\/www.nytimes.com\/2011\/12\/15\/health\/as-doctors-use-more-devices-potential-for-distraction-grows.html?pagewanted=all\">in comments to the New York Times<\/a> on this issue. \u201cSometimes, for whatever reason, Facebook is more tempting.\u201d<\/p>\n<p><strong>Recordings on the Record<br \/>\n<\/strong>You wouldn\u2019t let a patient bring a video camera into the exam room without your OK; the same goes for a patient loading up a tape recorder prior to a procedure.<\/p>\n<p>In spite of any objections, you may have to be recorded, your smartphone-wielding <strong>patients bring<\/strong> <strong>recording devices into their encounters<\/strong> every day. Were they to record your encounters in an attempt to garner evidence against you, you\u2019d likely be none the wiser. Is recording a visit legal on the patient\u2019s part? In most states, yes.<\/p>\n<p>A notable dispute recently arose in Arizona when a patient documented his dentist\u2019s unprofessional behavior by recording a 28-minute procedure in its entirety, using his iPhone, while he was under anesthesia. The dentist\u2019s attorney wrote a four-page letter to the TV station that broke the story to refute accusations that the doctor performed any inappropriate care. Nowhere in the letter did he say that the patient\u2019s actions in recording the encounter were unlawful.<\/p>\n<p><strong>Play Defense with a Smartphone Policy<br \/>\n<\/strong>Many physicians and office managers are making up their rules regarding mobile devices on the fly, which is resulting in confusion for employees and patients. If all staffers and visitors are permitted to have their phones on them at all times, and no guidelines prohibit them from using them for certain purposes, it\u2019s hard for you to object when individuals use their phones in ways you find, well, objectionable.<\/p>\n<p>Consider all of the capabilities smartphones offer and <strong>decide what is and is not appropriate in your office<\/strong>. Once you\u2019ve outlined specific rules for visitors, draft up a smartphone policy handout, distribute it to all existing and new patients, post it in a highly visible location.<\/p>\n<p>The same goes for behaviors you don\u2019t want to <a href=\"https:\/\/www.carecloud.com\/continuum\/could-a-nonphysician-provider-be-a-good-addition-to-your-staff\/\">see from your staff<\/a>. Call a meeting to address problem phone use if you see troubling trends around the office. Make rules that clinicians and administrators must follow \u2013 no phones in the exam room, perhaps \u2013 and enforce your guidelines as you see fit.<\/p>\n<p>Considering the threats smartphones can impose on your practice, a firm, the well-enforced policy is your practice\u2019s best protection against technology-abetted legal troubles.<\/p>\n<p><strong>What\u2019s your practice\u2019s smartphone policy?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Plenty of doctors love their smartphones and appreciate their capabilities in patient care immensely. Smartphones enhance healthcare communication and, since a wealth of health monitoring and condition tracking apps are available on the market, can actually help patients maintain their personal wellness. But the current ubiquity of smartphone technology isn\u2019t an entirely positive situation for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":32784,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-3235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trends"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Smartphones Put Your Practice in Danger - Continuum<\/title>\n<meta name=\"description\" content=\"Smartphone isn\u2019t an entirely positive situation for physicians. 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