{"id":3380,"date":"2012-07-24T17:18:19","date_gmt":"2012-07-24T21:18:19","guid":{"rendered":"http:\/\/www.poweryourpractice.com\/?p=3380"},"modified":"2012-07-24T17:18:19","modified_gmt":"2012-07-24T21:18:19","slug":"help-newer-patients-overcome-anxiety","status":"publish","type":"post","link":"https:\/\/carecloud.com\/continuum\/help-newer-patients-overcome-anxiety\/","title":{"rendered":"Help Newer Patients Overcome Anxiety"},"content":{"rendered":"<p>Marketer-entrepreneur Seth Godin enjoys discussing the reduced power of marketers&#8217; post-TV-industrial complex, meaning it\u2019s tough to <strong>command the attention of whomever, whenever.<\/strong><\/p>\n<p>Doctors are sometimes similarly hindered because although patients are forced to see them at some point, the doctor has little control over the opinions patients form at that first moment of truth \u2013\u00a0especially if first-time jitters are involved.<\/p>\n<p><!--more--><\/p>\n<p>But there are steps physicians and their practices can take to make a patient\u2019s experience less anxious, which can ultimately drastically change first impressions, define the tone of patient relationships, lead to positive patient referrals and <strong>maybe even generate more positive Yelp reviews for your practice.<\/strong><\/p>\n<p>It\u2019s a win across the board.<\/p>\n<p><strong>Guiding a Patient\u2019s First Office Visit<\/strong><br \/>\nFirst of all, be honest to patients, and do so as quickly as I\u2019m asking you to do so here. Patients should know upfront how long they will wait (more or less) and what they can expect from a medical procedure.<\/p>\n<p>When speaking to arriving patients, <strong>skip the medical and financial jargon<\/strong>. Explaining facts in a <a href=\"https:\/\/www.carecloud.com\/continuum\/encourage-technology-use-for-better-health\/\" target=\"_blank\" rel=\"noopener\">language they can understand<\/a> will affect the way they feel about being at your practice.<\/p>\n<p>Consider <a href=\"https:\/\/www.carecloud.com\/continuum\/how-to-present-health-data-to-your-patients\/\" target=\"_blank\" rel=\"noopener\">redesigning fill-in forms<\/a> or promoting self-registration at your office. Focusing on negative space and concise language with your registration form design, as well as asking patients to do it themselves, gives them a sense of comfort and control.<\/p>\n<p><strong>Redecorate Your Office<\/strong><br \/>\nSome patients are rubbed the wrong way by the low temperatures, stark white walls and halogen lighting of many medical practices. Why not switch things up?<\/p>\n<p>Warmer wall colors and pleasant art will promote a more welcoming, healing environment. Custom lighting will take your project a step further, seeing as the harshness of fluorescent bulbs aren\u2019t conducive to a more healthy environment.<\/p>\n<p>It wouldn\u2019t hurt to <strong>add wall-mounted TV sets in both the waiting room and patient rooms<\/strong> if your budget allows it, and consider giving patients access to remote controls. Bored patients tend to develop anxiety and restlessness, and studies show they\u2019re more likely to be unpleasant during your face-to-face time.<\/p>\n<p>Add real plants to your office d\u00e9cor and consider providing coffee and snacks. Also, install water fountains to drown out any disagreeable medical sounds around your office, and use <strong>natural essential oils in a diffuser to outdo any medicinal smells<\/strong> that can possibly cause patients to conjure up negative emotions.<\/p>\n<p>It\u2019s important to realize, however, that there is a difference between quelling boredom and bombarding patients with additional stressors or excessive stimuli, resulting in a sensory overload that can augment anxiety.<\/p>\n<p><strong>Reminder Calls<\/strong><br \/>\nReminding a patient of a medical procedure or appointment by phone is common among some practices, but it\u2019s not always executed properly. As a patient, I don\u2019t want to hear a receptionist mumble some reminder from \u201cthe doctor\u2019s\u201d office, about \u00a0\u201chaving\u201d to be present tomorrow morning \u201cat some point.\u201d<\/p>\n<p>First off, calling a patient, referring to them by name, and <strong>asking how they\u2019re doing goes a long way<\/strong>. Not only is it very likely for a first-time patient to forget a consultation, but kind reminders also make a patient feel wanted. This eases the tension a patient experiences when he or she feels compelled or forced to visit a physician.<\/p>\n<p>Don\u2019t stop at phone calls \u2013 an occasional text message or email is nice. This will demonstrate to patients with faster lifestyles \u2013 financial consultants, entrepreneurs or maybe even marketers \u2013 that <strong>you\u2019re willing to adapt to their needs<\/strong> and proves you aren\u2019t adverse to newer technologies, which could ease any patient\u2019s tension.<\/p>\n<p>Of course, always offer to incur text message charges if this is one of the patient\u2019s concerns. And above all, be grateful to patients \u2013 <strong>thank them for their thank-yous, so to speak.<\/strong><\/p>\n<p><strong>What do you do to ease your patients\u2019 anxiety? <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Marketer-entrepreneur Seth Godin enjoys discussing the reduced power of marketers&#8217; post-TV-industrial complex, meaning it\u2019s tough to command the attention of whomever, whenever. Doctors are sometimes similarly hindered because although patients are forced to see them at some point, the doctor has little control over the opinions patients form at that first moment of truth \u2013\u00a0especially [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":32784,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,8],"tags":[],"class_list":["post-3380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-revenue","category-trends"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Newer Patients Overcome Anxiety - Continuum<\/title>\n<meta name=\"description\" content=\"What do you do to ease your patients\u2019 anxiety? 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