Steps for a Successful Telehealth Appointment with Your Provider
Completing a CareCloud Live telehealth appointment with your provider is simple!
Troubleshooting
PATIENT TROUBLESHOOTING – COMPUTER
Who should I reach out to if I have issues with CareCloud Live?
You can call our Support team at 855-204-4075, option 2 or email cclivehelp@carecloud.com
Can I sign into CareCloud Live while being logged into a VPN or proxy?
No. You will need to sign out of the VPN or proxy in order to log into CareCloud Live.
I’m unable to connect to the video part of the telehealth call on the web?
Be sure your computer has a camera and that you allow it to be used with CareCloud Live. Also, make sure to close any other websites that may be using your camera when you are using CareCloud Live.
I’m not getting text or email notifications about my appointments. How can I correct this?
Check your notification settings in Breeze.
-
- Sign in to Breeze: https://web.gobreeze.com/.
- Click
in the top left-hand side of the window. - Select Profile & Settings.
- Select Notifications.
- Confirm your SMS Notifications and Email Notifications are enabled (checked).
- Sign out of Breeze.
If you still do not receive text and/or email notifications, please contact your practice to make sure they have your correct contact details.
PATIENT TROUBLESHOOTING – IOS (IPHONE)
Who can I reach out to if I have issues with CareCloud Live?
You can call our Support team at 855-204-4075, option 2 or email cclivehelp@carecloud.com
Can I sign into CareCloud Live while being logged into a VPN or proxy?
No. You will need to sign out of the VPN or proxy in order to log into CareCloud Live.
PATIENT TROUBLESHOOTING – ANDROID
Who can I reach out to if I have issues with CareCloud Live?
You can call our Support team at 855-204-4075, option 2 or email cclivehelp@carecloud.com
Can I sign into CareCloud Live while being logged into a VPN or proxy?
No. You will need to sign out of the VPN or proxy in order to log into CareCloud Live.
