Transperent Carecloud logo

Privacy Policy

Last Updated: July 30, 2026

This privacy statement describes how CareCloud collects and uses the personal information you provide on our website: www.carecloud.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes.

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number, and practice name and size.
  • Username and other information (e.g. Practice ID) used to log into or access your account.
As is true of most websites, we automatically gather information about your computer such as your IP address, browser type and version, referring/exit pages and operating system. We may also collect information about the patterns of searching and browsing on our website.
We use this information to:
  • Send you requested product or service information
  • Send product updates
  • Promote CareCloud products or services
  • Administer your account
  • Respond to your questions and concerns
  • Conduct research and analysis
  • Improve the functionality of our website

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

We May Also Disclose Your Personal Information:

  • As required by law such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • To any other third party with your prior consent to do so.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at Unsubscribe.

Access

Users may request access to, correction of, or a copy of their personal information, and may request deletion where permitted by applicable law, subject to our legal, regulatory, and records-retention obligations. If your information (such as your email address) should change, we ask that you re-submit a registration form or request.

Cookies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Third Party Cookies

The use of cookies by our partners is not covered by our privacy statement. We do not have access or control over these cookies. Our partners use session ID cookies to make it easier for you to navigate our website.

Web Beacons

Our Web pages contain electronic images known as Web Beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our website is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Widgets

Our website may include social media features, such as social sharing buttons or links to our official social media channels. These features may collect information such as your IP address and the pages you visit, and may set a cookie to function properly. Your interactions with these features are governed by the privacy policy of the company providing them. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Facebook Connect

You can log in to our website using available authentication services provided by CareCloud or third-party providers. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

Chat

We use a chat feature to assist you with learning more about CareCloud by one of our experts. If our chat feature is offline we will collect your name and email address so that we may reply to your request. You may fill out our contact form to be contacted at a later date by one of our experts.

Blogs

Our website may offer publicly accessible content, such as blogs or other informational resources. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us at Testimonial Removal Request.

Links to Other Websites

Our webite includes links to other webites whose privacy practices may differ from those of CareCloud. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us Data Removal Request. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at Site Security Request.

Notification of Privacy Policy Changes

CareCloud reserves the right to make periodic updates and revisions to this policy, at any time. If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We encourage you to periodically review this page for the latest information on our privacy practices.

Privacy Notice for California Residents

Read additional privacy notices for California residents.

CareCloud, Inc.
7 Clyde Road
Somerset, NJ 08873
hello@carecloud.com

We’re Here to Help

Streamline Your Practice with CareCloud

See CareCloud in Action

Discover how our platform can
transform your workflow.

Book Your Demo

Need Quick Support? Let’s Chat

Our experts are ready to assist
you in real-time.

Chat with Us Instantly

Talk to an Expert Today

1-877-342-7517

Get Personalized Assistance

Privacy Policy

Privacy Policy Last Updated: July 30, 2026 This privacy statement describes how CareCloud collects and uses the personal information you provide on our website:

CareCloud Logo transparent