Appointments
Patient Scheduling
Central gives your front-desk staff extremely powerful — yet easy to use — scheduling capabilities to manage your busy workday. Easily book and confirm appointments, check-in and checkout patients, and view past, present, and future schedules across multiple providers and locations — daily, weekly, or monthly. Drag-and-drop capabilities combine with rich, color-coded views to make scheduling fast and intuitive.
Appointment reminders
Remind patients of their upcoming appointments, so you can minimize no-shows and maximize revenue. Our intuitive workflows allow you to easily send text messages, emails or phone call reminders to confirm patient appointments.
Insurance Eligibility
Verifying insurance eligibility is easy with CareCloud Central. Quickly check a patient’s insurance details — deductibles, co-payment and co-insurance — or schedule batch checking overnight, with just a few mouse clicks. The result? Fewer denials downstream, so your practice gets paid faster.
Patients
Get a complete, well-organized picture of your patients all in one place with the ability to easily view and update patients’ demographics, insurance details, and account histories. You can also attach files, so you keep everything together — reducing paperwork and saving time. Plus, if you use our EHR, you can also view clinical information consolidated neatly in this app.
Billing
Simplify coding and charge entry, while avoiding costly mistakes with Central’s Billing app. It takes the stress out of preparing claims by auto-populating fields and providing built-in tools like diagnosis and CPT code lookups. An advanced collection of billing rules and real-time error alerts are built into the workflow to prevent mistakes, so you can prepare claims quickly and accurately.
Claims
Get paid faster and spend less time chasing down payments by sending cleaner claims. After you post charges in the Billing app, this app applies up-to-date billing rules to identify issues before submission, so you get more claims paid on the first attempt. When claims are ready, you simply move them to the app’s outbox for automated nightly submission.
Remittance
Keep accurate track of your payments and spot issues fast with a central remittance repository. Central features comprehensive capabilities that automatically post electronic remittance advice (ERAs) to patient accounts, while providing you with an easy, seamless way to scan and process paper-based explanation of benefits (EOBs). With all of these stored and linked to specific patients, you maintain full account histories and can quickly pull up details when patients have questions.
Collections
Managing insurance payments and following up on denials has never been easier than with CareCloud Central. Central automatically moves denied claims into this app and goes a step further by indicating the reason for each denial. Claims without responses also automatically appear in this app after a period of time, so you can follow up with payers. Powerful capabilities allow you to isolate payer denials and no-response claims — by payer, age, denial reasons and more — giving you immediate visibility into the status of claims across your organization.
Contracts
Easily store the payment structures and specific terms of your individual payer contracts in the Contracts app. Once the information is in the system, apply the terms to charges so you can effortlessly spot and react to underpayments and overpayments.
Analytics
Get robust analytics that deliver real-time insight into your operational, financial, and clinical performance. Featuring rich reports, customizable dashboards, and interactive charts and graphs, you can quickly see things like staff productivity levels, days in accounts receivable, and how you’re tracking against Meaningful Use objectives. Central’s advanced analytics takes the guesswork out of running your business, so you can make more informed decisions.
Online user community
CareCloud offers Campus — a customer education and training portal — that provides users with a hands-on way to get the most our of their CareCloud experience. Within this vibrant peer community, providers and practice managers can get their questions answered from CareCloud experts and share tips and tricks with other community members. With access to a rich array of content including online training videos, product release notes, and Meaningful Use help guides, it’s a great place to learn.
