Core Orthopaedic Solutions | Customer Story

Key Challenges

Lackluster results

With a purposeful ‘flat’ organizational structure, Dr. Daniel Shrager wanted to find a reliable partner to provide revenue cycle management (RCM) support at Alpha Dermatology, helping offload the administrative tasks around getting paid. Although Dr. Shrager wanted to offload billing, he still wanted to be able to run his own reports to track and improve practice profitability.

Problematic hand-offs

The billing service required manual steps, such as having doctors hand-write charge tickets that staff would then scan over to the billing service, which slowed down the revenue cycle (tickets sometimes went missing too).

Drains on efficiency

The PM and EHR systems weren’t fully integrated, so clinicians and staff had to log in to each separately and often enter the same data in two places, needlessly consuming time.

Key Outcomes

“Incredible” financial results

By moving to CareCloud, CORE has not only seen major improvements in key revenue cycle metrics, but the practice’s results are also now competitive with industry benchmarks. CORE is getting paid more — cash flow is up 28% per month — and the money is coming in faster (Days in A/R has dropped 16 days). What’s more, CORE has lowered costs at the same time. “With CareCloud, our costs are about one third of what they were before and our results are remarkably better,” Leona says.

Smoother workflow

CareCloud’s intuitive and integrated design has saved time for its providers and staff alike by removing unnecessary steps between clinical and billing applications. “Having a seamless flow from the appointment, to the chart, to billing saves a lot of time,” Leona emphasizes. Plus, CORE’s providers now have access to the system whether they’re in the office, at home, or on the go, providing much-needed flexibility.

Deeper insights

CareCloud’s powerful analytics solutions have given Leona the insight she needs to monitor and continue to improve CORE’s processes and results. Command Center, CareCloud’s intuitive practice scorecard, and Advanced Analytics, CareCloud’s suite of tools for deep analysis, have both helped her gain deeper insight while saving time. “Command Center and Advanced Analytics are fantastic tools that give you instant data,” Leona says.

“The financial impact from switching to CareCloud has been incredible… our revenue cycle is faster and we’ve boosted cash flow significantly.”

Dr. Daniel Shrager, Board Certified Dermatologist

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