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Patient consumerism is taking hold in healthcare; a combination of care accessibility and greater access to digital information pertaining to providers, conditions, diagnoses, and treatments has emboldened twenty-first-century patients. With readily available medical information online, physician reviews, mobile apps, and
From a practice management standpoint, when we think about the term “burnout”, chances are we imagine how it applies to practitioners. But it should come as no surprise that front office staff members are confronted with significant burnout of their
The electronic health record (EHR) was designed with the intent of helping providers become more efficient. Over time, however, providers have become swamped with data entry work. This is because EHRs require provider documentation before, during, and after each patient
The healthcare industry has undergone a significant transformation over the years, and patient expectations have grown in parallel. In today’s consumer-driven healthcare setting, patients expect high standards of care, and rightly so. After all, they are paying for healthcare services
It would be easy to assume that you’ve recognized and maximized on each of your practice payers’ arrangements. After all, insurance companies and providers have worked in tandem for years, developing relationships that are well-understood. However, one payer group tends
If you’ve managed a medical practice for any length of time, you’ve likely run into your fair share of eligibility and prior authorization challenges. Before we jump into tactics, tricks, and best practices for helping you tackle prior authorization, let’s
Implementing the mindset that patients are consumers, and focusing on providing top-tier customer service, is essential to provider success in a patient-empowered care environment. Patients are consumers of healthcare, and a positive treatment experience impacts overall satisfaction. They’re ready to
According to a survey taken by Medical Group Management Association, as many as 97% of healthcare providers now provide patient care via telehealth as a result of the pandemic. And it comes as no surprise considering that, to-date globally, there
Every day, more practices are moving towards reopening their offices and preparing to resume regular patient care. Ensuring the safety of patients as well as staff means there are a number of considerations to take into account. Do you ever
In a pandemic world, where lockdowns and self-isolation mandates ebb and flow, inviting patients to rebook canceled appointments and schedule future treatments may seem daunting. As you work to re-open your practice, the question remains – how do you fill
