Steps for a Successful Telehealth Appointment with Your Provider
Completing a CareCloud Live telehealth appointment with your provider is simple!
PATIENT FAQ
Can I use my smartphone for CareCloud Live telehealth appointments?
Yes. You have the flexibility of accessing your telehealth appointments via a web browser on a computer, iPhone or Android device.
I have previously downloaded the CareCloud Live mobile app. Do I still need that app to use CareCloud Live?
No. We have greatly streamlined CareCloud Live for patients and now the mobile apps are no longer used. We recommend deleting the CareCloud Live app from your phone.
Can I sign into CareCloud Live while being logged into a VPN or proxy?
No. You will need to sign out of the VPN or proxy in order to log into CareCloud Live.
Is CareCloud Live secure?
Yes. CareCloud Live is HIPAA compliant.
What browser should I use for CareCloud Live?
You must use Google Chrome on a computer and Android devices; Safari for iPhone.
Where can I find the link I should use to connect to my telehealth appointment?
The link you will use to connect to your telehealth appointment can be found in the telehealth appointment reminder that was sent to you via email or text (based on your preferred contact method).
I didn’t receive my telehealth appointment reminder email. What should I do?
Check your junk mail. If you don’t see the invite there, reach out to your practice to ask them to confirm they have the correct email address and they can resend you an invitation.
I didn’t receive my telehealth appointment reminder text. What should I do?
If text is set to your preferred contact method with your provider, reach out to the practice to confirm they have the correct mobile number on file.
Is there someone who can help me if I have issues with CareCloud Live?
Yes! You can call CareCloud Live Patient Support at 855-204-4075, option 2 or email cclivehelp@carecloud.com for assistance.
What are best practices for my telehealth appointment?
- Make sure you have a good internet connection (WiFi is recommended).
- Use a computer or mobile device with a working camera and microphone.
- Test your camera and microphone prior to your appointment.
- Be sure your volume is turned up and is not muted.
- Make sure your computer or mobile device is charged and/or plugged in.
- Close out of any unnecessary tab browsers (computer) or apps (mobile device) to help with the speed of your device.
- Make sure you are in a well lit area without too much noise or distractions.
