As Chief Operations Officer, Crystal Williams leads a global team of professionals pioneering new strategies and innovations in the areas of Client Success, Client Operations, Credentialing and Coding. With over two decades of leadership in Revenue Cycle Management (RCM), Ms. Williams is well versed in navigating the complexities of RCM, payor and client data-analytics, industry regulations, and leading-edge technologies to optimize revenue streams and client outcomes for a diverse range of healthcare providers

Ms. Williams’ previously served as VP Client Operations for CareCloud. Prior to joining CareCloud, Ms. Williams served as Operations Senior Director at GE Healthcare IT where she honed her leadership and project management expertise and developed a wealth of knowledge on data-driven RCM frameworks and transformative tech-enabled innovations. During her tenure at GE, Crystal obtained Lean certification and spearheaded numerous initiatives across the organization to optimize efficiencies, enhance client revenue, and improve company margins. Ms. William’s is based in our Windsor, Connecticut office.