2025 marked a turning point for CareCloud. We launched AI solutions that are transforming clinical workflows, expanded into new markets through strategic acquisitions, and delivered our sixth consecutive quarter of profitability. This year-end review captures the milestones, the momentum, and the people who made it happen.
About CareCloud
CareCloud (NASDAQ: CCLD) is a US-based healthcare technology company providing cloud-based software and services to medical practices nationwide. We support healthcare providers across multiple specialties with solutions spanning electronic health records (EHR), practice management, revenue cycle management (RCM), patient experience management, and AI-enabled solutions.
2025 At a Glance
The start of 2025 offered us a great beginning and a clear vision in mind to simplify healthcare operations and help providers thrive through smarter, cloud-based technology. We emphasized improving AI capabilities, expanding our platform, and providing even greater value to the providers who depend on CareCloud on a daily basis.
By the end of the year, that focus translates into real progress. We developed new products, broadened our strategic reach, and kept growing as a reliable technology partner for healthcare organizations across the United States. From AI-powered automation to operational excellence, 2025 was a year of execution, expansion, and confidence in our direction.
Key Themes Defined For 2025
As you continue reading, this detailed review highlights the events, achievements, and insights that made 2025 a significant year for CareCloud and establishes the direction for the future.
Major Events & Conferences
1. HIS 2025 Conference and Expo
- Date: September 18–20, 2025
- Host: Daniel J. Davis, President – Hearing Healthcare Division
- Purpose: Introduced CareCloud to long-standing RevNu Med audiences under the Hearing Healthcare Division
Benefits / Outcomes:
- Increased brand awareness for CareCloud within the hearing healthcare market
- Strengthened relationships with existing industry contacts
- Positioned CareCloud as a long-term technology and revenue partner
2. AuDCONNEX / RISE ENT Annual Members Collaboration
- Date: November 2–6, 2025
- Host: Daniel J. Davis, President – Hearing Healthcare Division
- Purpose: Industry collaboration and strategic networking
Benefits / Outcomes:
- Built connections with ENT and audiology leaders
- Gained insights into evolving industry needs and challenges
- Identified partnership and collaboration opportunities
3. Florida Combined Otolaryngology Meeting (FCOM)
- Date: November 13–16, 2025
- Host: Daniel J. Davis, President – Hearing Healthcare Division
- Purpose: Direct engagement with ENT professionals
Benefits / Outcomes:
- Generated qualified leads through in-person conversations
- Increased visibility among otolaryngology practices
- Reinforced CareCloud’s expertise in hearing healthcare operations
- Targeted email invitation campaign
4. ASHA 2025 (American Speech-Language-Hearing Association)
- Date: November 20–22, 2025
- Audience: Hearing Healthcare Society members
- Host: Daniel J. Davis, President – Hearing Healthcare Division
- Purpose: Showcase CareCloud solutions to speech, hearing, and ENT professionals
Benefits / Outcomes:
- Expanded reach within the broader speech and hearing community
- Strengthened brand credibility at a national-level conference
- Increased awareness of CareCloud’s end-to-end solutions
5. CPT Code 2026 Webinar
- Date: December 4, 2025
- Presenters: Meg Weber; Suzanne Cassimore (CPC, CPMA, CEMC, AAPC Approved Instructor)
Benefits / Outcomes:
- Enabled providers to prepare early for CPT code changes
- Reduced billing risk through expert-led education
- Increased engagement with CareCloud’s revenue and compliance expertise
6. ICD-10 Code 2026 Webinar
- Date: September 24, 2025
- Presenters: Meg Weber, Director of Marketing; Suzanne Cassimore (CPC, CPMA, CEMC, AAPC Approved Instructor)
Benefits / Outcomes:
- Improved provider readiness for FY 2026 ICD-10 updates
- Strengthened compliance awareness across practices
- Reinforced CareCloud’s role as a trusted educational partner
Achievements & Milestones
2025 was a year of successful progress for CareCloud. From AI-driven innovations to platform upgrades and industry-first certifications, we focused on empowering healthcare providers to work smarter, faster, and more efficiently.
i. Expanding Access & Interoperability
This year, we achieved ONC certification for Critical Access Hospitals, opening doors for rural and small hospitals to leverage our technology for secure, compliant data exchange.
We also upgraded our interoperability capabilities across CareCloud Charts, talkEHR, and CareCloud Prime, ensuring providers can:
- Share patient data seamlessly across systems.
- Connect with third-party apps with ease.
- Access more complete, accurate patient information.
These updates strengthen data consistency, scalability, and regulatory compliance, making it easier for providers to focus on patient care.
ii. AI-Powered Innovation for Healthcare Practices
In 2025, CareCloud launched groundbreaking AI-powered solutions that are transforming how healthcare practices operate. These innovations not only simplify workflows but also enhance patient care, reduce administrative burden, and empower providers to focus on what truly matters.
CareCloud’s AI offerings are organized into two purpose-built suites:
- cirrusAI Suite for clinical workflows.
- stratusAI Suite for front-office and operational efficiency.
1. cirrusAI Suite: Smarter Clinical Documentation
The cirrusAI Suite modernizes AI clinical documentation to reduce time spent charting while maintaining accuracy, quality, and compliance. It automatically generates patient notes from audio using specialty-specific templates. With AI-assisted coding and multilingual transcription, providers can complete documentation faster without compromising quality. Companion mobile apps ensure schedules and patient encounters are always accessible, keeping care connected and organized.
2. stratusAI Suite: AI Teammate That Supports Your Staff
The stratusAI Suite is designed to work alongside your front-office and operations teams, not replace them. Acting as a reliable AI teammate, it takes on high-volume, repetitive tasks so staff can focus on patients, complex requests, and higher-value work.
stratusAI Suite includes:
- stratusAI Desk Agent: Your AI-Powered Front Desk
- stratusAI Call Audit: Visibility Into Every Patient Conversation
i. stratusAI Desk Agent
stratusAI Desk Agent is a fully autonomous, AI-driven front desk that answers every patient call, 24/7. It manages routine interactions with natural, human-like conversations while supporting staff during peak call volume and after hours.
- Schedules, reschedules, and cancels appointments.
- Verifies patient information and insurance eligibility.
- Send confirmations and reminders.
- Answers routine patient questions.
- Escalates urgent or complex calls to staff.
By automating repetitive front-desk tasks, stratusAI Desk Agent helps reduce burnout, improve access, and ensure no call goes unanswered.
ii. stratusAI Call Audit
stratusAI Call Audit provides clear, actionable insights into patient calls handled by staff or AI. It gives practices the transparency needed to understand call patterns, identify gaps, and improve front-office performance.
- Full call transcripts and recordings.
- Real-time call logs and analytics.
- Insights into call trends and missed opportunities.
- Data to support staffing, training, and workflow improvements.
With stratusAI Call Audit, practices gain a clearer view of patient interactions, turning everyday calls into opportunities for operational improvement.
These AI solutions have already begun transforming practices across the country:
- Boosted efficiency: Staff save hours on documentation and front-desk tasks every week.
- Enhanced patient experience: Faster scheduling, instant responses, and empathetic communication.
- Improved accuracy & compliance: AI-assisted coding reduces errors and ensures regulatory alignment.
- Scalable operations: Practices can grow without adding headcount, thanks to intelligent automation.
With these launches, CareCloud is not just delivering products; it’s reshaping the way healthcare practices work, setting a new standard for AI-driven clinical and administrative support.
Awards & Recognitions
| Recognition | Awarding Body / Source | Category / Reason |
Date |
| Top Healthcare IT Pick for 2025 | Maxim Group | Strategic AI leadership & growth potential | May 2025 |
| ONC Health IT Certification (CAH) | Office of the National Coordinator for Health IT | Compliance & functionality for Critical Access Hospitals | August 2025 |
| Media highlights & press coverage | Various outlets | Recognition of CareCloud’s innovations & strategic impact | Throughout 2025 |
In 2025, CareCloud’s strategic vision, innovation in healthcare technology, and leadership in artificial intelligence were recognized by industry experts and reflected in key external honors, validating our work and strengthening our position in the healthcare IT ecosystem.
1. Maxim Group “Top Healthcare IT Pick for 2025”
CareCloud was named a “Top Healthcare IT Pick for 2025” by Maxim Group, a leading investment bank and equity research firm. This distinction highlighted CareCloud’s strong AI-driven strategy, robust financial performance, and growth potential in healthcare technology.
Maxim Group specifically cited our comprehensive AI initiatives, including the launch of the AI Center of Excellence and tools such as stratusAI Call Audit.
stratusAI Call Audit as key drivers of long-term value and differentiation in the market. “Given its positive outlook and attractive valuation, CareCloud is positioned to be our top healthcare IT pick in 2025,” said Allen Klee, Managing Director and Senior Equity Research Analyst at Maxim Group.
This recognition reflects not only financial strength but also reinforcement of CareCloud’s innovative positioning and technological leadership in applied AI for healthcare.
2. ONC Health IT Certification for Critical Access Hospitals
In August 2025, CareCloud’s EHR platform, talkEHR, received ONC Health IT Certification specifically for Critical Access Hospitals, marking a significant industry milestone and strategic expansion into the inpatient market. This certification is recognized as a major achievement in healthcare technology by federal and industry stakeholders.
This certification signifies that CareCloud’s cloud-based, AI-enabled EHR solutions meet strict federal standards for interoperability, security, and functionality needed by critical access facilities. Achieving this certification opened access to a large new segment of rural healthcare providers, representing more than 1,300 facilities nationwide and underlines CareCloud’s commitment to helping underserved healthcare systems modernize and improve clinical operations.
3. Industry & Media Recognition
CareCloud’s awards and recognitions were featured across multiple media outlets and industry news services, reinforcing our visibility and thought leadership in the healthcare IT space. Highlights include national press coverage of both the Maxim Group recognition and the ONC certification milestone.
Strategic Acquisitions & Investments
In 2025, CareCloud reignited a disciplined acquisition strategy to accelerate growth, broaden market reach, and strengthen core offerings, particularly in revenue cycle management (RCM), audiology services, hospital analytics, and benchmarking. Each strategic investment was selected to complement CareCloud’s AI-driven healthcare technology platform and unlock new opportunities for clients and partners.
1. RevNu Medical Management: Expansion into Audiology RCM
Announcement & Close Date: April 2, 2025
- Target: RevNu Medical Management, an audiology-focused RCM provider based in Westminster, California
- Strategic Rationale: This acquisition expanded CareCloud’s footprint into the under-penetrated audiology and hearing healthcare segment. The U.S. audiology market includes approximately 24,000 audiologists and hearing aid specialists with annual spending exceeding $5 billion, yet has historically lacked strong outsourced RCM support, creating a clear opportunity for CareCloud’s advanced AI-enabled services.
- Integration & Leadership: RevNu’s deep domain expertise and trusted relationships brought immediate insights and client base expansion. Daniel J. Davis, former CEO of RevNu, joined CareCloud to lead growth for CareCloud’s hearing healthcare division.
- Financial Impact: The acquisition was structured with contingent quarterly payments tied to retained revenue and is expected to be accretive within approximately 90 days of closing.
Impact & Value:
- Expanded CareCloud’s RCM capability into a specialized, high-potential market.
- Reinforced our strategy of leveraging targeted acquisitions to drive recurring revenue growth.
- Enhanced clients reach with specialized billing and operational support designed for audiology practices.
2. HFMA’s MAP App: Hospital Benchmarking & Analytics
- Announcement & Close Date: Acquisition announced September 29, 2025; closing scheduled for October 1, 2025.
- Target: MAP App, a leading revenue cycle benchmarking tool developed by the Healthcare Financial Management Association (HFMA).
- Strategic Rationale: MAP App equips hospitals, health systems, and integrated delivery networks with critical benchmarking insights that compare revenue cycle performance across peer organizations. By integrating this tool into CareCloud’s ecosystem, we enable clients to identify performance gaps, prioritize improvements, and leverage AI-driven insights to boost operational results.
- Partnership Element: In addition to acquiring the MAP App platform, CareCloud established a long-term joint marketing agreement with HFMA, expanding CareCloud’s presence within a network of 140,000 healthcare finance professionals.
Impact & Value:
- Strengthened CareCloud’s hospital and integrated systems strategy by adding advanced benchmarking and analytics.
- Created a data-driven entry point into CFO-level conversations and organizational performance workflows.
- Extended our AI Center of Excellence capabilities into performance benchmarking and strategic improvement planning.
3. Medsphere & Broader M&A Context
Additionally, CareCloud continued to build on the Medsphere acquisition momentum in 2025, expanding its inpatient EHR, RCM, and clinical technology stack, enabling cross-sell opportunities into hospital systems and increasing CareCloud’s addressable market within integrated care networks.
These strategic moves reflect a deliberate approach to building an end-to-end healthcare technology ecosystem that bridges ambulatory, specialty, and hospital settings, powered by AI, interoperability, and operational insight.
Financial Performance & Key Metrics
CareCloud delivered consistent financial progress in 2025, marked by revenue growth, sustained profitability, disciplined execution, and strategic investments that strengthened the company’s market position. Across Q1, Q2, and Q3 2025, the company increased its revenue and profit metrics while raising full-year guidance to reflect strong business momentum and contributions from acquisitions and AI-driven solutions.
Quarterly Highlights
Q1 2025: Growth & Operational Efficiency
- Revenue: $27.6 million in Q1 2025 – up ~6% compared to Q1 2024.
- GAAP Net Income: $1.9 million, a meaningful turnaround from a net loss in Q1 2024.
- Adjusted EBITDA: Increased ~52% to $5.6 million vs $3.7 million in Q1 2024.
These results reflected improvements in operational efficiency, strong client retention, and early contributions from strategic AI initiatives.
Q2 2025: Stable Growth Amid Investments
- The company continued to expand, with Q2 revenue near prior-year levels and year-to-date growth reflecting the integration of acquisitions and organic expansion.
- Net income and adjusted EBITDA remained healthy, while cash and liquidity strengthened through disciplined financial management. (metrics referenced from investor-reported Q2 summaries)
Q3 2025: Accelerated Execution & Profitability
For the quarter ended September 30, 2025, CareCloud reported:
- Revenue: $31.1 million – up 9% year-over-year.
- GAAP Net Income: $3.1 million, marking the sixth consecutive quarter of positive GAAP profitability.
- GAAP EPS: $0.04, an improvement of $0.08 compared to a loss per share in Q3 2024.
- Adjusted Net Income: $4.4 million – up 27% vs the prior year.
- Adjusted EBITDA: $7.7 million – up 13% year-over-year.
These results underscore CareCloud’s disciplined execution, increased operational efficiency, and the strategic value of recent acquisitions and AI-enabled solutions.
Year-to-Date Performance (Nine Months)
Against the first nine months of 2025 compared to the same period in 2024, CareCloud achieved:
- Revenue: $86.1 million, up from $82.6 million.
- GAAP Net Income: $7.9 million vs $4.6 million – a ~74% increase.
- Adjusted Net Income: $10.0 million vs $6.6 million – a ~50% increase.
- Adjusted EBITDA: $19.9 million vs $16.9 million – up ~17%.
These cumulative results reflect consistent top-line growth alongside improved profitability and operating leverage as acquisitions integrated with core operations.
Full-Year 2025 Guidance
Based on performance and contributions from strategic initiatives, CareCloud raised its full-year 2025 revenue guidance:
|
Metric |
2025 Guidance (Revised) |
| Revenue | $117 million – $119 million |
| Adjusted EBITDA | $26 million – $28 million |
| EPS (Net Income per Share) | $0.10 – $0.13 |
This guidance was increased during the Q3 earnings release, reflecting stronger than anticipated revenue growth and shareholder value creation, supported by AI innovation and acquisition integration.
Narrative Management Perspective
According to company leadership, the 2025 financial results demonstrate CareCloud’s ability to balance growth, profitability, and disciplined execution while scaling its AI-driven healthcare technology platform and integrating strategic acquisitions. Management commented that the combination of organic growth, operational improvements, and expanded solutions through acquisitions has strengthened overall financial performance and positioned the company for continued future growth.
Key Financial Metrics:
|
Metric |
Q3 2025 |
Change YoY |
| Revenue | $31.1 M | +9% |
| GAAP Net Income | $3.1 M | Sustained profitability |
| GAAP EPS | $0.04 | +$0.08 improvement |
| Adjusted EBITDA | $7.7 M | +13% |
Client Success & Feedback / Case Studies / Major Wins
1. Delivering Measurable Value to Healthcare Providers
In 2025, CareCloud continued to earn the trust of healthcare organizations across the United States by delivering scalable technology, reliable revenue cycle support, and responsive service. Our success was driven not just by new client wins, but by the tangible operational improvements and positive experiences reported by providers using our platform every day.
2. Major New Clients Won in 2025
To protect client confidentiality while highlighting growth, the chart below represents each new client’s contribution as a percentage of total new business value.
3. Client Impact Highlights
Across these new engagements, CareCloud solutions helped practices achieve meaningful improvements, including:
- Improved revenue capture and billing efficiency.
- Reduced administrative workload through automation.
- More consistent clinical documentation.
- Faster access to support and issue resolution.
- Scalable operations without increasing staff burden.
These outcomes reinforce CareCloud’s position as a long-term technology and revenue partner, not just a software vendor.
4. Client Feedback & Satisfaction Highlights
Throughout 2025, CareCloud received consistent positive feedback from providers across specialties, reflected in strong 5-star reviews on Google and long-standing client relationships.
Client Feedback Themes:
- Ease of Use & Workflow Efficiency: The CareCloud platform is intuitive, scalable, and well-suited for a fast-paced clinical environment.
- Revenue Cycle Performance: We’ve seen meaningful improvements in documentation consistency and revenue cycle performance since onboarding.
- Responsiveness & Support: Any issues that I have are addressed quickly and resolved within a reasonable amount of time.
- Long-Term Partnership & Trust: My company has been using CareCloud for 12 years. I recommend them for medical practice.
- Cost Reduction & Operational Relief: I decreased my overhead expenses; CareCloud covers billing, collections, reminders, and patient calls.
- Reliability & Availability: Technical support is always available and resolves issues in a timely manner.
Executive Leadership Spotlight & Team Highlights
This year, CareCloud’s leaders guided strategic growth, innovation adoption, and operational excellence. Their vision and collaborative leadership helped shape the company’s direction in 2025, driving AI innovation, client success, M&A execution, and financial performance.
CareCloud Executive Leadership Team
1. Stephen Snyder – Chief Executive Officer
Stephen Snyder serves alongside Chaudhry as Co-CEO, bringing broad healthcare technology insight, legal expertise, and strategic leadership.
2. Hadi Chaudhry – Chief Strategy Officer
Hadi Chaudhry has been a core leader at CareCloud since 2002, progressing from IT Manager to senior executive roles including Global Operations VP, CIO, COO, President, Co-CEO before being named Chief Strategy Officer in January of 2026. A. Hadi Chaudhry is leading CareCloud’s enterprise AI platform and company-wide AI initiatives.
3. Crystal Williams – President
Crystal Williams, promoted to President in early 2025, brings over 20 years of leadership in Revenue Cycle Management and operations.
4. Norman Roth – CFO & Corporate Controller
Norman Roth, with more than four decades of financial experience, serves as Interim CFO and Corporate Controller.
5. Adeel Sarwar – Chief Technology Officer
As CTO, Adeel Sarwar leads CareCloud’s technology strategy, driving the development of scalable, secure healthcare solutions, from interoperability enhancements to AI-embedded products.
6. Loraine Goetsch – Division President & SVP of Integrations
Loraine Goetsch contributes over two decades of revenue cycle and integration of leadership. Her work ensures smooth alignment between product innovation and client operations.
7. Elizabeth Ferrer – Vice President of Human Resources
Elizabeth Ferrer leads HR strategy to support CareCloud’s culture of innovation, inclusivity, and performance. Her leadership underscores talent development and organizational resilience in a period of rapid growth.
8. Ali Shaukat – Managing Director, Offshore Operations
Ali Shaukat oversees global offshore operations, ensuring productivity, quality, and continuity across the company’s international workforce in Asia.
9. Kristen Rothe – Corporate Counsel & Compliance Officer
Kristen Rothe leads legal, compliance, and privacy governance, safeguarding operational integrity and regulatory adherence.
10. Cody Frew – Vice President of Marketing
Cody Frew leads CareCloud’s marketing strategy across its healthcare technology portfolio, overseeing demand generation, brand positioning, and go-to-market initiatives for EHR, RCM, and AI-powered solutions.
11. Chris Langehaug – Senior Vice President, Sales & Revenue Growth
Chris Langehaug leads enterprise sales and revenue expansion efforts across CareCloud’s portfolio, partnering closely with product and operations teams to drive sustainable growth.
Major Leadership Decisions in 2025
- Co-CEO Realignment & Strategic Focus: Effective January 1, 2025,CareCloud aligned its executive structure around dual Co-CEOs, Hadi Chaudhry and Stephen Snyder, with Crystal Williams as President. This structure allows specialization; one CEO focusing on technology and AI, the other on growth and acquisitions, and the President elevating client success and operations.
- Integration-Focused Leadership Execution: Executives guided the integration of several key acquisitions, ensuring technology alignment (CTO oversight), client retention (President / RCM leadership), and financial discipline (CFO & corporate controller). These decisions were fundamental to delivering cross-product value and realizing synergy benefits in 2025.
- Client Experience & Operations Prioritization: President Crystal Williams led enhancements in client operations frameworks, focusing on improved onboarding, support responsiveness, and RCM outcomes, showing a measurable increase in overall client satisfaction metrics year-over-year.
Leadership Messages & Vision
“As we look ahead to 2026, our focus is on transformative technology-driven innovations, driving both acquisitive and organic revenue growth, and delivering an exceptional client experience.” – Mahmud Haq, Founder & Executive Chairman (Leadership realignment announcement)
Leadership’s emphasis on AI innovation, client experience enhancement, and acquisition integration reflects a unified vision that balances technological opportunity with operational discipline.
Team-Wide Recognition & HR Highlights
- Cross-Functional Collaboration: Product, AI, and RCM teams were acknowledged for delivering multiple product launches (cirrusAI tools) and interoperability advancements in 2025.
- HR & Talent Growth: Under VP of HR leadership, CareCloud continued internal development programs, diversity initiatives, and performance recognitions, enhancing retention and professional growth.
- Operational Milestones: Offshore operations, led by Ali Shaukat, played a critical role in productivity scaling while maintaining service quality standards across global teams.
Looking Ahead to 2026: A New Era Begins
As we close the chapter on an extraordinary 2025, the road ahead is brighter than ever. CareCloud enters 2026 energized by momentum, empowered by innovation, and inspired by the providers we serve. Our AI-driven breakthroughs, strategic growth, and unwavering client commitment have laid the foundation for what’s next, a year of even greater transformation.
In 2026, we’re not just building on success; we’re raising the bar. Expect bold product advancements, deeper market expansion, and an elevated standard of excellence in how we serve practices of every size and specialty. The future of healthcare technology is being written now, and CareCloud is leading the charge.
Let’s shape the next chapter together. Welcome to 2026.
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