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In a pandemic world, where lockdowns and self-isolation mandates ebb and flow, inviting patients to rebook canceled appointments and schedule future treatments may seem daunting. As you work to re-open your practice, the question remains – how do you fill
The Importance of Patient Communication Medical practices now have more obligations on their plate than ever before. Already contending with schedule changes, increases in safety procedures and staff shortages, a deep sense of uncertainty also surrounds how best to communicate
It doesn’t matter which specialty you practice or where you practice. The medical groups that will thrive three years, five years, even ten years from now will be those that have done this one thing particularly well. That thing? Patient
The patient experience begins long before someone steps into the examination room. From the moment someone finds your practice to when they leave, ensuring a good experience is a high priority for medical offices. As the healthcare industry shifts toward
This is the third in a series examining how medical groups are appealing to patients as consumers. The first post introduced the concept of patient experience management (PXM), an emerging category that represents the sum of all experiences a patient
by Emily Peters Talking about money has long been considered taboo in medicine, but your patients’ perspective has changed. A 2017 study found that 70 percent of patients now think it’s a good idea for doctors and medical practices to
Today’s patients are approaching healthcare with consumer expectations, demanding modern, frictionless experiences from intake to payment and follow-up. Smartphones have only been the catalyst for this change, and we’re seeing this expectation shift in all demographic segments, not just Millennials,
In today’s medical economy, practices are being reimbursed on how satisfied patients are. The majority of the healthcare industry responded by getting patients to use a portal or rolling out a telemedicine program – only to see low patient engagement.
By Tobi Elkin While healthcare delivery models continue to change and evolve, attracting new patients and retaining existing ones remain key to revenue growth. Patient satisfaction will always be a critical part of growing a healthy practice. Managing expectations with
By Andis Robeznieks Healthcare’s movement from volume to value-based payments continues forward even as Congress endlessly wrestles with whether it will repeal, replace, or repair the Affordable Care Act. Part of this movement is an increased focus on improving patient
