How To Effectively Communicate with Patients During COVID-19
The Importance of Patient Communication Medical practices now have more obligations on their plate than ever before. Already contending with schedule changes, increases in safety procedures and staff shortages, a deep sense of uncertainty also surrounds how best to communicate with patients during the pandemic. Important information like changes regarding patient care and education about […]
Growing Your Practice in the Era of the Empowered Patient
It doesn’t matter which specialty you practice or where you practice. The medical groups that will thrive three years, five years, even ten years from now will be those that have done this one thing particularly well. That thing? Patient Experience Management: attracting, keeping, and expanding their patient base. Something that was once almost a […]
Delivering Patient Experience Excellence
This is the third in a series examining how medical groups are appealing to patients as consumers. The first post introduced the concept of patient experience management (PXM), an emerging category that represents the sum of all experiences a patient has within their healthcare journey. We continued with an exploration of the 4 stages of […]
Can Physicians Benefit From Reducing Patient Prescription Costs?
by Emily Peters Talking about money has long been considered taboo in medicine, but your patients’ perspective has changed. A 2017 study found that 70 percent of patients now think it’s a good idea for doctors and medical practices to discuss prices, but less than a third report price being mentioned in their visits. In […]
The Patient Technology Revolution is Here
Today’s patients are approaching healthcare with consumer expectations, demanding modern, frictionless experiences from intake to payment and follow-up. Smartphones have only been the catalyst for this change, and we’re seeing this expectation shift in all demographic segments, not just Millennials, as many expect. This is the second entry in a series examining how medical groups […]
Consumerism Meets the Medical Practice
In today’s medical economy, practices are being reimbursed on how satisfied patients are. The majority of the healthcare industry responded by getting patients to use a portal or rolling out a telemedicine program – only to see low patient engagement. By focusing on the notion of connecting with patients around a limited selection of single […]
Setting Expectations: The New Frontier For Patient Experience
By Tobi Elkin While healthcare delivery models continue to change and evolve, attracting new patients and retaining existing ones remain key to revenue growth. Patient satisfaction will always be a critical part of growing a healthy practice. Managing expectations with respect to delays, wait times, and the components of a visit, along with communicating the […]
Measuring Patient Care in the Age of Value-Based Payments
By Andis Robeznieks Healthcare’s movement from volume to value-based payments continues forward even as Congress endlessly wrestles with whether it will repeal, replace, or repair the Affordable Care Act. Part of this movement is an increased focus on improving patient engagement, satisfaction, and experience and then linking physicians’ reimbursement to those elements. Trepidation is high, […]
Being Patient-Centric: Defining, Measuring, and Living It
By Mandi Bishop The new medical economy is being driven by patients as consumers and the demands of value-based care to demonstrate and measure the patient experience. An understanding of how to practice patient-centered medicine is going to be integral to success. At the start, we first must define patient-centricity. Most healthcare stakeholders tend to […]
3 Problems Your Practice Has With Online Reviews—And How To Fix Them
We search Google reviews for just about everything—from deciding a takeout order on a lazy Friday night, to comparing health insurance plans after starting a new job, and now even our doctors. Online reviews are the building blocks of your practice’s reputation. In fact, medical practices are the third most commonly reviewed businesses after restaurants […]