Getting More Mileage from Your Patient Testimonials
By Leyl Black You’re spending money to get your practice and your website “found” — what are you doing to ensure that the people who land on your site actually schedule an appointment? One of the most effective ways to convert your website visitors into patients is through patient testimonials. People want to know that […]
Providing An Engaging Patient Flow
By Sal Casillas Poor patient flow systems deliver poor results. Is your practice meeting scheduling call and check-in benchmarks for the “personal touch” points in a patient’s care?
Two Tested Tactics for Patient Experience from a Winning Ophthalmology Practice
By Sal Casillas Pacific Eye Associates, San Francisco’s largest independent multi-specialty ophthalmology practice, is redefining the patient experience. With 14 doctors (including 11 board-certified) on staff, Pacific Eye Associates sees a very high volume of patients daily. The practices has created a new standard for effective care by constantly testing new patient workflows and implementing […]
A Golden Opportunity For Diabetic Eye Screenings
By Sal Casillas New diabetic retinopathy diagnostic technology is helping primary care practices add eye screenings for 30 million diabetic patients and increasing HEDIS scores. Diabetic retinopathy is the main cause of preventable blindness in the United States in people 20 to 65 years of age. Although an eye exam can lead to early detection […]
EHR: Friend or Foe to Delivering Positive Patient Experiences?
For many physicians, synergizing patient encounters and EHR systems has been akin to mastering the trick of rubbing your belly while patting your head. On one hand is the patient’s need for a strong connection with their doctor, while on the other is the mandate to spend encounter time on EHR documenting, diagnosing, and ordering. […]
To Text or Not To Text Patients? The Message from HIPAA
Most of the 1.9 trillion texts Americans sent from their smartphones to friends and family last year wouldn’t be secure enough for healthcare settings. It’s unfortunate, because texting is a quick, easy and effective way to communicate. It’s probably also no surprise that texting is the most popular smartphone feature, according to a 2015 Pew […]
3 Tips to Manage More Patients in the ACA Era
It’s becoming clear that the Affordable Care Act is working to cut the number of uninsured Americans. But are U.S. physicians ready for an influx of these newly insured patients? If you’re not ready, what are the best ways to deal with an increased patient volume without sacrificing quality of care or patient satisfaction with […]
The Digital Revolution Is Coming to a Healthcare Setting Near You
‘The Internet of Things,’ digital wearables, telehealth and the cloud will continue to revolutionize healthcare as we know it, Goldman Sachs predicts in a new report. And it all could save a lot of money. In this first installment of our Summer Digital Disruption series, we look at the big picture of how technology and […]
What More Consumer-Driven Healthcare Could Mean for Your Practice
Many patients already check social media and online reviews before coming to your medical practice. They also show up with specific questions after looking up symptoms online, sometimes even on their smartphones during a visit. Consumers will continue to drive changes in their healthcare experience with more and bigger changes coming soon. That’s the consensus […]
Shelf Life: Can You Delete or Destroy Old Records & EOBs?
Madelyn Young contributed to this post When I went for a recent annual checkup, my doctor came into the room carrying a tablet on top of a folder of paper records. I asked about the paper files, and she said her medical practice keeps them and will rely on electronic health records going forward. This […]