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People are searching for everything you can imagine online: restaurants that will deliver to their homes, the highest-ranked family sedans, or the best golf clubs to come out this year. What’s stopping them from searching for the best pediatrician in
Addressing the American Medical Association a few months after taking office in 2009, President Obama said that the U.S. healthcare system “rewards the quantity of care rather than the quality of care.” That statement, made by the president as he
Many billers do not really understand modifiers or when they need to be used. Modifiers should be added to CPT codes when they are required to more accurately describe a procedure performed or service rendered. A modifier should never
The Medical Group Management Association (MGMA) recently found that over 60 percent of better-performing medical practices regularly use patient satisfaction surveys to measure, evaluate and improve their operations. Ensuring that patients are happy has always been important to the practice
At this year’s American Medical Group Association (AMGA) Annual Conference in San Diego, I attended a speaking engagement on “Leadership Lessons from the Jazz Masters.” The talk was delivered by John Edward Hasse, a renowned speaker and author and the
HOW TO HANDLE OVERPAYMENTS: PATIENTS, PAYERS AND PAYBACKS An office may occasionally receive overpayments, typically from insurance providers, though sometimes from patients who inadvertently overpay. Overpayments can also arise if a patient’s insurance details aren’t fully updated. When the patient
Years ago, as a 15 year-old high school student, I went to work at a doctor’s office in my hometown. As with many first jobs, I was tasked with the duties no one else would do. My $5.00-per-hour mission
W. Edwards Deming is recognized as one of the driving forces that led Japan to become a world-class manufacturing nation in the 1950s. Through the implementation of his principles, the Japanese became leaders in the manufacturing of automobiles and electronics.
Despite your staff’s best efforts to remind patients of their appointments, you’re still likely plagued by one or two no-show encounters every day. The MGMA has estimated that medical practices average a 5 to 7% no-show rate. But that’s not
As primary care physicians in the U.S. struggle with inadequate Medicare reimbursement rates, frequent payer underpayments, and ignored patient co-pays, some are taking nontraditional approaches to payment in order to lessen their reliance on payers. With research estimating that U.S.
