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Former Disney Executive Lee Cockerell on how medical groups can also create a world-class consumer experience By Tobi Elkin As medical practices and the healthcare industry at large focus on strategies for improving the patient experience, they are finding insights
The consumerization of healthcare has created financial challenges for both providers and patients Over the past decade, the relationship between patients and providers has moved from the sacrosanct to the transactional. Today’s patients often choose – or are provided with
This is the third in a series examining how medical groups are appealing to patients as consumers. The first post introduced the concept of patient experience management (PXM), an emerging category that represents the sum of all experiences a patient
Today’s patients are approaching healthcare with consumer expectations, demanding modern, frictionless experiences from intake to payment and follow-up. Smartphones have only been the catalyst for this change, and we’re seeing this expectation shift in all demographic segments, not just Millennials,
In today’s medical economy, practices are being reimbursed on how satisfied patients are. The majority of the healthcare industry responded by getting patients to use a portal or rolling out a telemedicine program – only to see low patient engagement.
By Tobi Elkin Running a medical practice is a business. In order to grow profitably and responsibly, trimming costs is necessary. There are several areas where this can be done — overhead, personnel, technology, billing, bill processing, and insurance, to
The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) has set in motion a new approach to reimbursement, with year two of the program just about to begin. As established under MACRA, there are two reimbursement paths available to
Medical practices have reached a tipping point as the industry accelerates its shift to value-based care and adapts to patient demands for a better consumer experience at the doctor’s office. With patient out-of-pocket costs now accounting for 20-30 percent of
By Tobi Elkin While healthcare delivery models continue to change and evolve, attracting new patients and retaining existing ones remain key to revenue growth. Patient satisfaction will always be a critical part of growing a healthy practice. Managing expectations with
By Polly Friend, RN, Senior Director of Clinical Strategy, CareCloud The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) was introduced in 2017 as the start of a new value-based reimbursement, set to mark the end of fee-for-service payment
