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By Sal Casillas As patients increasingly take on the direct cost for their healthcare, they’re also becoming more discerning in how they shop and pay for services. The physician-patient relationship is one of constant evolution. In the past decade alone,
By Sal Casillas Medical group entrepreneurs are making investments in key strategic initiatives and technology opportunities to compete in the new healthcare economy. The triple aim of healthcare reform — higher quality care, improved population health and reduced per-capita costs
By Sal Casillas To better understand the patient and respond to the population’s health needs, high-performance medical group leaders are leveraging data science. Data has been at the center of every major change in healthcare policy in the last decade.
By Tobi Elkin Dr. Jonathan Fialkow, a Miami-based cardiologist, is not only a man of science, he also has a minor in art history, something to which he attributes his design aesthetic to. He’s also an artist in his own
By Sal Casillas Poor patient flow systems deliver poor results. Is your practice meeting scheduling call and check-in benchmarks for the “personal touch” points in a patient’s care?
In a recent article from First Round Review titled, “The Case For Startups to Put CX at Their Core,” Dana Lindsay and Nice Weaver of San Francisco–based startup, eero, explain the way their company built a foundation for positive customer
By Sal Casillas Can a new approach to traditional medical scribes create career development opportunities in your medical group while helping your doctors see more patients? Medical scribes surged in popularity when the 2009 American Recovery and Reinvestment Act mandated
By Sal Casillas Pacific Eye Associates, San Francisco’s largest independent multi-specialty ophthalmology practice, is redefining the patient experience. With 14 doctors (including 11 board-certified) on staff, Pacific Eye Associates sees a very high volume of patients daily. The practices has
By Andis Robeznieks With physician burnout on the rise, new strategies and technologies are being tested to help support clinical teams while also driving growth There is growing recognition that physician burnout is a significant problem that can have tangible
By Sal Casillas A rural medical group with an underserved population scales its organization to provide 160,000 patients with access to care. Dr. Maximiliano Cuevas, of Salinas, California, first contributed to Clinica de Salud del Valle de Salinas (CSVS) in
