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Case Study | Rockingham Foot and Ankle Associates, PLLC
Additional Patients Per Week
Decrease in Days in A/R
Patient Visits Managed Per Month
Case Study | Rockingham Foot and Ankle Associates, PLLC
Additional Patients Per Week
Decrease in Days in A/R
Patient Visits Managed Per Month
The original Practice Management and EHR systems not only didn’t communicate with each other, but they also didn’t allow for access from outside the office. The lack of integration led to major drains on staff efficiency, trying to log into each system separately.
If a patient called in with questions about a bill, staff would log into the EHR to review the clinical information and then login separately to the practice management to get the billing details, causing significant delays for the patient. In the event of snow or unforeseen cancellations, staff would need a printed copy of the schedule to ensure they could contact patients.
Like many practices, Rockingham Foot and Ankle carried a heavy administrative workload around billing and patient contact. For example, to call patients to remind them of appointments, staff would need to log into one system to find the patient’s phone number and another to find the appointment.
CareCloud seamless cloud-based Practice Management (PM)/EHR integration, but also because of its user-friendly design and the flexibility, it offered to customize certain workflows and different view options to each user’s preferences. CareCloud’s in-system tasking functionality has helped boost practice efficiency.
CareCloud provides the anytime, anywhere access the team was seeking. In addition to the ability to access the system from home, Dr. McKinney loved the idea of being able to use CareCloud’s mobile app, CareCloud Companion, to view his schedule, review patient information, and complete tasks securely on the go.
CareCloud steps in at the point of claim submission and handles many of the critical, time-consuming tasks that follow, such as posting payments, appealing denials, and mailing patient statements. This has freed up time to see 3-4 more patients per day and to focus on creating more value. With CareCloud RCM support, days in accounts receivable (A/R) have been cut in half.
Office Manager, Rockingham Foot and Ankle Associates, PLLC
Rockingham Foot and Ankle Associates Profile
Rockingham Foot and Ankle Associates Profile
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