The path to payment for practices is flooded with arduous administrative tasks like making countless phone calls and deliberating with insurers. Outsourcing medical billing takes much of the headache out of running a profitable practice and lets you eliminate time-consuming busy work that keeps you from more productive activities (e.g., treating patients).
If you didn’t get a chance to attend Tuesday’s webinar on outsourced billing, CareCloud billing experts, Ralph Catalano and Christina Ferreira discussed the benefits of using outsourcing solutions to facilitate the business side of practicing medicine.
Immersed in the subject, attendees were still asking great questions as the webinar came to a close. We decided to post the best ones, along with the responses, for all to see.
Q: Will an outsourcing RCM company completely eliminate the need to have a billing department?
Not exactly. You’ll still need a coder to pinpoint and assign the appropriate codes for your services. After that, CareCloud Concierge takes over. Our specialized back-office RCM team helps your practice get paid faster by managing critical tasks – from submitting claims all the way through issuing patient statements.
Q: Small practice physicians worry that a large outsourcing company may not be as concerned with pursuing the smaller claims in collections as office staff would be. Can you comment on this?
If you align yourself with the right partner, integrity and client focus will be part of their DNA. A partner operating in that mode will be committed to your success. An RCM services vendor should charge based on a percentage of collections. This ensures your service provider’s interests are always aligned with yours. They don’t get paid unless you get paid.
Q: Besides handling claims and collections, does outsourcing with CareCloud Concierge provide any other benefits?
Definitely! Concierge features Central, our cloud-based practice management solution. Central’s full suite of integrated administrative and financial apps boost productivity dramatically by reducing the time it takes to complete day-to-day administrative tasks.
In addition, our analytics capabilities give you a real-time pulse on your practice’s financial status, allowing you to make more informed decisions.
Concierge also comes with other powerful apps like CareCloud Charts, our cloud-based EHR solution, and CareCloud Community, our integrated patient portal.
